Closed loop lifecycle planning : a complete guide to managing your PC fleet

Format:

Book

Author/Creator:

Michelson, Bruce, Author.

Language:

English

Subjects (All):

Microcomputers--Management.

Microcomputers.

Computer systems--Data processing.

Computer systems.

Business.

Physical Description:

1 online resource (336 pages)

Edition:

1st edition

Other Title:

Closed Loop Lifecycle Planning®

Place of Publication:

[Place of publication not identified] Addison Wesley 2007

Language Note:

English

System Details:

text file

Summary:

BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning® , Bruce Michelson’s comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard’s largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently–improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT’s business context and addresses crucial related issues, ranging from service delivery to security and risk management. Coverage includes: The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first time Effectively managing all three client lifecycle management “suites”: commodity, value, and economic Addressing the business and political challenges associated with PC lifecycle management Optimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installation Managing deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program management Refreshing technology and securely disposing of hardware at end-of-life Minimizing user downtime and ensuring business continuity Reducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning Register your book and download extra chapters at http://www.awprofessional.com/bookstore/register.asp. Introduction 1 Part I Lifecycle Management 1 Closed Loop Lifecycle Planning Methodology 7 2 Overview of Closed Loop Lifecycle Planning 21 3 Acquiring Hardware 37 4 Acquiring Software 51 5 Staging and Integration 71 6 Installation 85 7 Moves, Adds, and Changes (MACs) 95 8 Warranty and Maintenance 105 9 Asset Management 119 10 The Help Desk 139 11 Program Management 159 12 Disposing of Client Devices at the End of Life 171 13 Technology Refresh 187 14 Service-Delivery Strategies 207 15 Security and Risk 233 16 Global Lifecycle 249 17 Disaster Rec...

Contents:

Intro

Title Page

Copyright Page

Table of Contents

Praise for Closed Loop Lifecycle Planning

Acknowledgments

About the Author

Introduction

Part I. Lifecycle Management

Chapter 1. Closed Loop Lifecycle Planning Methodology

Chapter 2. Overview of Closed Loop Lifecycle Planning

Chapter 3. Acquiring Hardware

Chapter 4. Acquiring Software

Chapter 5. Staging and Integration

Chapter 6. Installation

Chapter 7. Moves, Adds, and Changes (MACs)

Chapter 8. Warranty and Maintenance

Chapter 9. Asset Management

Chapter 10. The Help Desk

Chapter 11. Program Management

Chapter 12. Disposing of Client Devices at the End of Life

Chapter 13. Technology Refresh

Chapter 14. Service-Delivery Strategies

Chapter 15. Security and Risk

Chapter 16. Global Lifecycle

Chapter 17. Disaster Recovery and Business Continuity

Chapter 18. End-User Downtime

Chapter 19. Lifecycle Management: Business Observations

Part II. Additional Detailed Lifecycle Management Content

Chapter 20. Interoperability and Prototyping

Chapter 21. Image Management

Chapter 22. Networking

Chapter 23. Management Tools

Chapter 24. The Quantification of Benefits and Value of Closed Loop Lifecycle Planning

Chapter 25. Closed Loop Lifecycle Planning for Servers

Chapter 26. Industry Profiles: Lifecycle Considerations

Bonus Section: User Segmentation: A Complement to Closed Loop Lifecycle Planning

Chapter 27. Overview of User Segmentation

Chapter 28. Technologies in User Segmentation

Chapter 29. Expanding the Technologies under a User-Segmentation Strategy

Chapter 30. End-User Segments

Chapter 31. User Segmentation and the Closed Loop Lifecycle Planning Model

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on publisher supplied metadata and other sources.

ISBN:

9780132702102

013270210X

OCLC:

172622486