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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
- Format:
- Book
- Author/Creator:
- Heppell, Michael, author.
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Physical Description:
- 1 online resource (1 volume) : illustrations
- Edition:
- Second edition.
- Other Title:
- Five star service
- How to deliver exceptional customer service
- Title on resource description page: Five star service, one star budget
- Place of Publication:
- Harlow, England : Prentice Hall Business, [2006]
- Language Note:
- English
- System Details:
- text file
- Summary:
- This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant , Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now hes switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether its studying the Disney parking system or enrolling students at college; going behind the scenes in the worlds top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it wont break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Description based on print version record.
- ISBN:
- 9786611156978
- 9781281156976
- 1281156973
- 9781405894036
- 1405894032
- OCLC:
- 946944193
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