Brilliant Emotional Intelligence / Hasson, Gill.

Format:

Book

Author/Creator:

Hasson, Gill, author.

Series:

Brillliant

Language:

English

Subjects (All):

Emotional intelligence.

Physical Description:

1 online resource (208 pages)

Edition:

1st edition

Other Title:

Brilliant emotional intelligence

Place of Publication:

Pearson Business, 2012.

System Details:

text file

Summary:

Discover how to improve your emotional intelligence and succeed in all areas of your life. With this book, you will learn how to: - Be more aware of and have a better understanding of emotions - Have more control over your decisions, thoughts and actions - Positively handle disappointment, frustration, criticism and all the ups and downs of relationships at work and at home - Understand other people’s feelings and emotions, their thoughts and actions; what they mean and what they need - Build rapport easily with other people; be better at supporting, motivating and influencing them - Confidently manage and resolve conflicts and help others work together in harmony - Discover how developing your emotional intelligence can further your relationships with others, in the workplace and at home, in any situation, anywhere, at any time. The book includes clever tips and techniques, practical pointers and examples to help you achieve your professional and personal goals.

Contents:

Cover

Brilliant Emotional Intelligence

Contents

Part 1 Understand emotions

Emotions and emotional intelligence

How emotionally intelligent are you?

Beliefs and assumptions about emotions

Identify and understand emotions

Nonverbal emotions

Manage your emotions

Manage other people's emotions

Part 2 Manage emotions

Persuade and influence

Delegate

Cut your losses

When you don't like someone

When you are angry

The power of the positive

Procrastination and guilt

Give bad news

Conclusion

References

Index.

Notes:

Includes bibliographical references and index.

Online resource; Title from title page (viewed May 9, 2012)

ISBN:

9780273788676

0273788671

OCLC:

869520226