Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance / Florence M. Stone.

Format:

Book

Author/Creator:

Stone, Florence M.

Language:

English

Subjects (All):

Mentoring in business.

Employees--Coaching of.

Employees.

Employees--Counseling of.

Employees--Training of.

Physical Description:

vi, 230 p.

Edition:

2nd ed.

Other Title:

Coaching, counseling and mentoring

Place of Publication:

New York : American Management Association, c2007.

Language Note:

English

System Details:

text file

Summary:

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people. This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

Contents:

Introduction : three ways to develop high-performance employees

Your role as a coach

Coaching as an ongoing responsibility

Let's talk : "should I say that?"

Coaching traps and problems

Why counsel troublesome people?

How to turn around problem employees and employees with problems

Let's talk : specific counseling sessions

Counseling dilemmas : traps and pitfalls to avoid

What mentoring can do to help high achievers- and you

Mentor as a role model, broker, advocate, and career counselor

Let's talk : face-to-face and e-conversations

Mentoring traps to avoid

Epilogue : your role as a leader.

Notes:

Includes index.

Description based on publisher supplied metadata and other sources.

ISBN:

9786611128647

9781621983606

1621983609

9781281128645

1281128643

9780814430101

0814430104

OCLC:

939262868