From difficult to disturbed : understanding and managing dysfunctional employees / Laurence Miller.

Format:

Book

Author/Creator:

Miller, Laurence, 1951-

Contributor:

Books24x7, Inc.

Language:

English

Subjects (All):

Problem employees.

Personnel management.

Supervision of employees.

Physical Description:

1 online resource (xiv, 241 p. ;)

Place of Publication:

New York : AMACOM/American Management Association, c2008 (Norwood, Mass. : Books24x7.com [generator])

Language Note:

English

System Details:

text file

Summary:

How does an already busy manager deal with people whose personalities are difficult or even seriously disturbed? The answer lies in using practical psychology to understand just what it is that makes them tick, whether it’s something as common as being introverted or extroverted . . . or something much more serious. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: * Personality Types: including avoidant, dependent, histrionic, narcissistic, or antisocial workers * Common People Problems: such as unproductive, angry, uncooperative, or chronic problem employees * Mental Disorders: such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Every workplace is filled with a wide range of personalities. This book gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems.

Contents:

Human nature and the practical psychology of work

Shrinkers and clingers: avoidant and dependent employees

Emoters and reactors: histrionic and borderline employees

Preeners and predators: narcissistic and antisocial employees

Detailers and vigilantes: obsessive-compulsive and paranoid employees

Oddballs and spoilers: schizoid and passive-aggressive employees

Working wounded: mental disorders on the job

Brain alert: neuropsychological disorders at work

Sick and tired: mind-body syndromes in the workplace

What a job: managing dysfunctional employees

Danger zone: handling workplace violence

Tough at the top: organizational stress management and leadership

Bibliography and further reading

Index.

Notes:

Title from title screen.

Includes bibliographical references and index.

Digitized and made available by: Books24x7.com.

Description based on publisher supplied metadata and other sources.

ISBN:

9786611126773

9781281126771

1281126772

9780814409671

0814409679

OCLC:

1024274240