Engaging government employees : motivate and inspire your people to achieve superior performance / Robert J. Lavigna.

Format:

Book

Author/Creator:

Lavigna, Bob.

Language:

English

Subjects (All):

Civil service--United States--Personnel management.

Civil service.

Employee motivation--United States.

Employee motivation.

Physical Description:

1 online resource (288 p.)

Edition:

1st edition

Place of Publication:

New York : American Management Association, 2013.

Language Note:

English

System Details:

text file

Summary:

Engaged employees are high performing employees-and the public sector today can't afford anything less.

Contents:

Cover; Engaging Government Employees; Title; Copyright; Dedication; Contents; 1 The Power of Employee Engagement and What This Book Is About; 2 So What Is Employee Engagement, Exactly?; 3 Why Engagement Matters: The Business Case for Improving Engagement; 4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It; 5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement; 6 Measuring Employee Engagement; 7 A Process Model for Measuring and Improving Employee Engagement

8 Steps 1 and 2: Planning and Conducting the Employee- Engagement Survey9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?; 10 Step 4: Taking Action to Improve Employee Engagement; 11 Step 5: Sustaining Higher Levels of Engagement; 12 What Public-Sector Organizations Have Actually Done to Improve Engagement; 13 The Role of Human Resources; 14 Getting Started on the Journey to Improved Employee Engagement; Appendix 1 Action Plan Evaluation Worksheet; Appendix 2 Sample Communication Plan; Notes; Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9780814432815

0814432816

OCLC:

851159602