Articulating design decisions : communicate with stakeholders, keep your sanity, and deliver the best user experience / Tom Greever.

Format:

Book

Author/Creator:

Greever, Tom, author.

Language:

English

Subjects (All):

User-centered system design.

Business communication.

Physical Description:

1 online resource (277 p.)

Edition:

First edition.

Other Title:

Communicate with stakeholders, keep your sanity, and deliver the best user experience

Place of Publication:

Sebastopol, CA : O'Reilly, 2015.

Language Note:

English

System Details:

text file

Summary:

Talking to people about your designs might seem like a basic skill, but it can be difficult to do efficiently and well. And, in many cases, how you communicate about your work with stakeholders, clients, and other non-designers is more critical than the designs themselves—simply because the most articulate person usually wins. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs. Whether you design UX, websites, or products, you’ll learn how to win over anyone who has influence over the project—with the goal of creating the best experience for the end user. Walk through the process of preparing for and presenting your designs Understand stakeholder perspectives, and learn how to empathize with them Cultivate both implicit and explicit listening skills Learn tactics and formulas for expressing the most effective response to feedback Discover why the way you follow through is just as crucial as the meeting itself Educate your stakeholders by sharing the chapter from this book on how to work with designers

Contents:

Build Good RelationshipsChapter 4: Reducing Cognitive Load; Remove Distractions; Anticipate Reactions; Create a Support Network; The Dress Rehearsal; Chapter 5: Listening Is Understanding; Implicit Activities; Explicit Activities; Chapter 6: The Right Frame of Mind; Give Up Control; Check Your Ego at the Door; Lead with a YES; Be Charming; Change Your Vocabulary; Make a Transition; Further Reading; Chapter 7: The Response: Strategy and Tactics; A UX Strategy for Responding; Tactics Are Actions; Chapter 8: The Response: Common Messages; Business; Design; Research; Limitations

Chapter 9: The Ideal Response: Getting AgreementGetting Agreement; Putting It All Together; Chapter 10: Meeting Adjourned: The After-Party; The Meeting After the Meeting; Follow Up Fast; Apply Filters; Seek Out Individuals; Do Something, Even If It's Wrong; Chapter 11: Recovering from Disaster; How Is This Possible?; Making Changes You Disagree With; Making Lemonade; The Bank Account of Trust; When You're Wrong; Painting a Duck; Managing Expectations; Over, but Never Done; Chapter 12: For Nondesigners; The King and the Blind Man; Ten Tips for Working with Designers; Design Project Checklist

A Seat at the TableChapter 13: Designing for Vision; Recognizing Our Power; Practicing Creativity; Making It Happen; Making Stuff Up; Taking Your Ideas to the Right People; More Than Pixels; [ Index ]; [ About the Author ]

Notes:

Includes bibliographical references and index.

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed January 20, 2016).

ISBN:

9781491921555

1491921552

9781491921531

1491921536

OCLC:

923761718