How to be assertive : communicate your needs, feelings, and opinions clearly and calmly / Gill Hasson.

Format:

Book

Author/Creator:

Hasson, Gill, author.

Series:

Always learning.

Always learning

Business express series

Language:

English

Subjects (All):

Assertiveness (Psychology).

Genre:

Libros electrónicos.

Physical Description:

1 online resource (1 v.) : ill.

Edition:

1st edition

Place of Publication:

Harlow, England : Pearson, 2014.

Language Note:

English

System Details:

text file

Summary:

If you need to be in the know in no time at all, Business Express will get you from beginner to brilliant in the blink of an eye. This fast, focused and carefully crafted eBook will help you pick up all the essential knowledge you need about the skills that matter most at work, all in the shortest possible time. Learn just when you need to or well in advance; read it at your desk or on the move; dip in and out or start from scratch - it's all up to you. But however you use it, you'll quickly feel more confident, competent and better equipped to make things happen and keep moving ahead. Save time - it's quick and easy to read Get smart - just the essential knowledge you need Feel good - watch your confidence grow Business Express - know how in no time!

Contents:

Cover

Contents

Objectives

Overview

Context

Challenge

Key leadership approach

Step 1: Identify how you feel

Step 2: Decide what, specifically, you do and don't want

Step 3: Acknowledge what the other person thinks and says

Step 4: Stand your ground or negotiate

Step 5: Use assertive body language

Step 6: Use leadership qualities

Success

Checklist

What did you think of this book?

Corporate enquiries

Other modules in the Business Express series

Imprint.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

9781292063034

1292063033

OCLC:

1015883574