Making IT lean : applying lean practices to the work of IT / Howard Williams, Rebecca Duray.

Format:

Book

Author/Creator:

Williams, Howard.

Contributor:

Duray, Rebecca.

Language:

English

Subjects (All):

Software engineering--Management.

Software engineering.

Information technology--Management.

Information technology.

Electronic data processing departments--Management.

Electronic data processing departments.

Computer software--Development--Cost control.

Computer software.

Lean manufacturing.

Physical Description:

1 online resource (396 p.)

Edition:

1st edition

Place of Publication:

Boca Raton, FL : CRC Press, c2013.

Language Note:

English

System Details:

text file

Summary:

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices-explaining how to use it to accommod

Contents:

Cover; Title Page; Copyright; Contents; Preface; 1 Introduction; 2 The Work of IT; 3 The OM Perspective; 4 The Lean Improvement Model; 5 Lean Problem-Solving: Identifying and Understanding Problems; 6 Lean Problem-Solving: Identifying and Managing Solutions; 7 Lean IT Service Management; 8 Implementing and Sustaining Lean IT Improvements; 9 Looking at Lean IT; Index; About the Authors

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

OCLC-licensed vendor bibliographic record.

ISBN:

9780429251610

0429251610

9781466588745

1466588748

9781439876039

1439876037

OCLC:

841909072