Lean office and service simplified : the definitive how-to guide / Drew Locher.

Format:

Book

Author/Creator:

Locher, Drew, author.

Series:

Productivity Press Book

Language:

English

Subjects (All):

Organizational effectiveness.

Office management.

Lean manufacturing.

Physical Description:

1 online resource (203 pages) : illustrations.

Edition:

1st edition

Place of Publication:

Boca Raton, Florida : CRC Press, 2011.

System Details:

text file

Summary:

Winner of a 2012 Shingo Research and Professional Publication Award Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management. Winner of a 2012 Shingo Prize , this book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies. Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts. Watch Shingo Prize-winning author Drew Locher discuss how to implement Lean concepts into your office and service settings.

Contents:

Introduction

Organizing a value stream

Creating standard work for office and service

Creating flow in office and services

Creating level pull in the office

Establishing visual management in office and services

Lean tools for office and services

Functional applications of lean

Leading the lean organization.

Notes:

Description based on print version record.

Includes index.

ISBN:

9780429245978

0429245971

9781138434837

1138434833

9781439820322

1439820325

9781439877708

143987770X

9781322612935

1322612935

OCLC:

1080588741