In hindsight : a compendium of business continuity case studies / edited by Robert A. Clark.

Format:

Book

Contributor:

Clark, Robert A., editor.

Language:

English

Subjects (All):

Business--Case studies.

Business.

Commerce--Case studies.

Commerce.

Physical Description:

1 online resource (350 p.)

Edition:

1st edition

Place of Publication:

Cambridgeshire, [England] : IT Governance Publishing, 2014.

Language Note:

English

System Details:

text file

Summary:

Analyses the causes of some of the major disasters from the last thirty years and explains what could have been done better, before and after the event.

Contents:

Cover; Title; Copyright; Contents; Chapter 1: Introduction - Robert Clark; Chapter 2: The MV ''Full City'' Incident - Norway''s Worst Ever Oil Spill - Jon Sigurd Jacobsen; The incident; The local response; The environmental damage; Supply chain issues; Insurance claims; Lessons learned; Was the incident preventable?; What went well; What could have been done better; What did not go well; Other observations; Conclusion; Chapter 3: Barings Bank Collapse - Owen Gregory; Big Bang Day; Lessons learned; What could have been done better; What did not go well; Conclusion

Chapter 4: Northgate Information Solutions, a Victim of the Buncefield Oil Depot Disaster - Robert ClarkNorthgate''s reaction; Communications; Recovery of the Year; Lessons learned; What went well; What could have been done better; What did not go well; Other observations; Conclusion; Chapter 5: The Love Parade: Dusseldorf 2010 - Tony Duncan; Duisburg 2010; Pre-event issues - contingency, safety and security planning; Risk management; Government and non-governmental agency/stakeholder engagement; Legal aspects; Communications; The finger of blame; Lessons learned; What went well

What could have been done betterWhat did not go well; Conclusion; Chapter 6: Herald of Free Enterprise - Carl Dakin; Dealing with the media; Irreparable reputational damage; Absence of contingency arrangements; A disaster in waiting; Shutting the stable door; The birth of corporate manslaughter; Lessons learned; What went well; What could have been done better; What did not go well; Conclusion; Chapter 7: The Aztec Chemical Explosion, the Biggest Blaze in Cheshire for 35 Years - Robert Clark; Your competitors can turn out to be your best friends in a crisis; Lessons learned; What went well

What could have been done betterWhat did not go well; Other observations; Conclusion; Chapter 8: Piper Alpha and Alexander L. Kielland: A Comparison of Two North Sea Tragedies - Carl Dakin and Jon Sigurd Jacobsen; Piper Alpha; The Alexander L. Kielland; The common factors; What went well; What could have been done better; What did not go well; Conclusion - could tragedies of the PA and ALK magnitude reoccur?; Chapter 9: Bhopal: The World''s Worst Industrial Disaster - Owen Gregory; Background; Circumstances contributing to the enormity of the tragedy; A disaster in waiting

The tragic human legacyEffects on the local economy; Litigation; Lessons learned; Conclusion; Chapter 10: The Devastating Effect of the SARS Pandemic on the Tourist Industry - Catherine Feeney; The tourist industry - fragility versus resilience; The economic importance of tourism in the emerging millennium; Typical health issues threatening the tourism industry; Background to managing crises in tourism; The SARS pandemic - a catalyst for change; The aftermath; Lessons learned; What went well; What could have been done better; What did not go well; Other observations

Subsequent improvements in tourism health crisis management

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed August 10, 2014).

ISBN:

9781849285926

1849285926

OCLC:

888035954