The four conversations : daily communication that gets results / Jeffrey Ford and Laurie Ford.

Format:

Book

Author/Creator:

Ford, Jeffrey (Jeffrey D.)

Contributor:

Ford, Laurie.

Series:

BK business book.

A BK business book

Language:

English

Subjects (All):

Communication in management.

Interpersonal communication.

Business communication.

Physical Description:

1 online resource (257 p.)

Edition:

1st ed.

Place of Publication:

San Francisco, CA : Berrett-Koehler Publishers, c2009.

Language Note:

English

System Details:

text file

Summary:

This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.

Contents:

Contents; Preface; Chapter One: Four Conversations in a Successful Workplace; The Importance of Conversations; Some Conversations Slow Things Down, Others Speed Things Up; Six Limitations to a Successful Workplace; Conversations: Your Personal Advantage; Key Points; Chapter Two: Initiative Conversations: Create a Future; Leaders Have Initiative Conversations; Choose Your Initiative Statement: What-When-Why; Prepare for Your Initiative Conversation: Who-Where-How; Launch Your Initiative Conversation; If You Are Missing Initiative Conversations; Putting It into Practice

Chapter Three: Understanding Conversations: Include and EngageHelp People Find a Positive Meaning in Your Message; Expand and Deepen Participation; The Limits of Understanding; If You Are Missing Understanding Conversations; Putting It into Practice; Chapter Four: Performance Conversations: Ask and Promise; Commit to Performance: What-When-Why; Ask Others to Commit; Promises Create Agreements: Who-Where-How; Manage the Agreement; If You Are Missing Performance Conversations; Putting It into Practice; Chapter Five: Closure Conversations: Create Endings

An Incomplete Past Can Prevent a New FutureThe Four A's of Closure Conversations; Build Accountability and Resolve "People Problems"; If You Are Missing Closure Conversations; Putting It into Practice; Chapter Six: Using the Four Conversations; Conversational Tendencies; How the Four Conversations Work Together; Putting It into Practice; Chapter Seven: Support the Conversational Workplace; The Conversational Workplace; Practices to Support the Conversational Workplace; Implementing the Practices: Four Tips; A Closing Note; Resources; Notes; Acknowledgments; Index; A; B; C; D; E; F; G; H; I; K

LM; N; O; P; Q; R; S; T; U; V; W; X; About the Authors

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 217-221) and index.

ISBN:

9786612300110

9781523111435

1523111437

9781576759219

1576759210

9781282300118

1282300113

OCLC:

463291773