Designing bots : creating conversational experiences / Amir Shevat.

Format:

Book

Author/Creator:

Shevat, Amir, author.

Language:

English

Subjects (All):

Intelligent agents (Computer software).

Computer programming.

Physical Description:

1 online resource (329 pages) : illustrations (some color)

Edition:

First edition.

Place of Publication:

Beijing, [China] : O'Reilly, 2017.

System Details:

text file

Summary:

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback

Contents:

What are bots?

Bot types

Major platforms

Major use cases

Bot anatomy

Branding, personality, and human involvement

Artificial intelligence

The conversation

Rich interactions

Context and memory

Bot discovery and installation

Engagement methods

Monetization

Design process overview

Use case definition and exploration

Conversation scripting

Designing and testing

Bot building overview

Analytics and continuous improvement

To infinity and beyond-the future of bots.

Notes:

Includes index.

Includes bibliographical references at the end of each chapters and index.

Description based on online resource; title from PDF title page (ebrary, viewed June 20, 2017).

ISBN:

9781491974834

1491974834

9781491974810

1491974818

9781491974841

1491974842

OCLC:

989166951