How voice technologies enhance the customer experience / Matthew Edgar.

Format:

Book

Author/Creator:

Edgar, Matthew, author.

Language:

English

Subjects (All):

Natural language processing (Computer science).

Speech processing systems.

Customer relations--Management.

Customer relations.

Customer services.

Application software--Development.

Application software.

Physical Description:

1 online resource (1 volume) : illustrations

Edition:

First edition.

Place of Publication:

Sebastopol, CA : O'Reilly Media, [2018]

System Details:

text file

Summary:

Whether it’s for searching, shopping, getting directions, or playing games, many people today are happy to talk to their devices. A new generation of voice interfaces is offering a new way to perform everyday tasks through a personal connection that’s decidedly more human. Tasks such as bank transactions, turning on/off devices and appliances in your house, or even talking to your mirror (yes, there’s product for that). This article explains why now is the time to explore ways that voice can enhance your product’s user experience—while so many options are still wide open. Matthew Edgar takes you through voice’s sudden growth phase and explains how it’s inspired many companies to investigate this technology. Are there ways that voice could make interacting with your product more convenient? And more personal?

Notes:

Description based on online resource; title from title page (Safari, viewed March 30, 2018).

Includes bibliographical references.

ISBN:

9781492039044

1492039047

9781492039488

1492039489

OCLC:

1029878785