Learning servicenow : get started with servicenow administration and development to manage and automate your IT service management processes / Tim Woodruff.

Format:

Book

Author/Creator:

Woodruff, Tim, author.

Language:

English

Subjects (All):

Information technology.

Information technology--Congresses.

Physical Description:

1 online resource (347 pages) : illustrations

Edition:

1st edition

Place of Publication:

Birmingham, England ; Mumbia, [India] : Packt, 2017.

System Details:

text file

Biography/History:

Hauser Sylvain: Contacted on 18-11-2015

Summary:

IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer ?tips and tricks? Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Contents:

Learning ServiceNow: Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed April 19, 2017).

ISBN:

9781785887536

178588753X

OCLC:

983204776