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The definitive guide to IT service metrics / Kurt McWhirter and Ted Gaughan.
- Format:
- Book
- Author/Creator:
- McWhirter, Kurt.
- Series:
- Thought Leadership Series
- Language:
- English
- Subjects (All):
- Information technology--Management.
- Information technology.
- Management information systems.
- Support services (Management).
- Physical Description:
- 1 online resource (452 p.)
- Edition:
- 1st edition
- Place of Publication:
- Ely, Cambridgeshire : IT Governance Publishing, 2012.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too.
- Contents:
- Using metrics
- Service strategy metrics
- Service design metrics
- Service transition metrics
- Service operation metrics
- Additional metrics.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references.
- Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
- ISBN:
- 9781849284073
- 1849284075
- 9781299468627
- 1299468624
- 9781849284066
- 1849284067
- OCLC:
- 827740981
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