No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success / Daniel McLean.

Format:

Book

Author/Creator:

McLean, Daniel (ITSM Consultant)

Series:

Stories in transforming ITIL best practice into operational success

Language:

English

Subjects (All):

IT infrastructure library.

Information technology--Management.

Information technology.

Support services (Management).

Physical Description:

1 online resource (189 p.)

Edition:

1st edition

Place of Publication:

Ely, Cambridgeshire : IT Governance Publishing, 2012.

Language Note:

English

System Details:

text file

Summary:

The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.

Contents:

Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Don't Fall Under the Bus; Chapter 2: Strange Bedfellows; Chapter 3: Don't Confuse me with Facts; Chapter 4: Blind me with Science; Chapter 5: The Joy of Conflicts; Chapter 6: Masters of the Universe; Chapter 7: How Hard Can it Be?; Chapter 8: Chow Fun; Chapter 9: Help I Need Something; Chapter 10: Don't Peek Behind the Curtain; Chapter 11: Know What you Don't Know; Chapter 12: A Fool With a Tool is Still a Fool; Chapter 13: Boiling the Ocean, a Spoonful at a Time; Chapter 14: Change is Hard

Chapter 15: No Good Deed Goes UnpunishedITG Resources

Notes:

Description based upon print version of record.

Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).

ISBN:

9781849284134

184928413X

9781299468474

1299468470

9781849284127

1849284121

OCLC:

832523433