Getting an IT help desk job for dummies / by Tyler Regas.

Format:

Book

Author/Creator:

Regas, Tyler, author.

Series:

--For dummies.

For Dummies

Language:

English

Subjects (All):

Information technology--Vocational guidance.

Information technology.

Computer science--Vocational guidance.

Computer science.

Physical Description:

1 online resource (xiv, 252 pages) : illustrations (chiefly color).

Edition:

1st edition

Other Title:

Getting an information technology help desk job for dummies

Place of Publication:

Hoboken, NJ : John Wiley & Sons, Inc., [2015]

Language Note:

English

System Details:

text file

Summary:

Learn to: Explore careers in the IT Help Desk field and establish the path you want to follow Create a winning resume and cover letter and prepare for the interview Plan for post-education certifications and training to make yourself more marketable Explore the Help Desk career! Use this handy reference to find the right Help Desk job, learn to ace the interview, and get advice on how to prepare for the real Help Desk job experience The Help Desk is the heart of most IT operations and the launch pad for many IT careers. But to gain an edge in this extremely popular market, you need a road

Contents:

Title Page; Copyright Page; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Beyond This Book; Where We Go from Here; Part I So You Want to Be an IT Help Desk Engineer; Chapter 1 Embracing IT Help Desk Jobs; What Is a Help Desk?; Why Technical Support Matters; Heads in the Clouds; Why Companies Care about Technical Support; The IT Help Desk Job Market; Two, Two, Two Career Paths in One!; External help desk; Internal help desk; The difference; Deciphering Job Titles; What You'll Need to Get an IT Help Desk Job; Swimming in Acronym Soup

Chapter 2 A Day in the Life of a Help Desk EngineerSo, What's the Plan?; Day 1: The Systems Analyst; Good morning!; Checking in: Part I; Punching tickets; Oh, my copier!; Lunch break!; Checking in: Part 2; A tale of two locations; Taking stock; Maintenance and such; Documentation master; Checking out; Day 2: The Consulting Magician; Wake up!; The daily standup; Getting assignments; The triage game; Client 1: Getting schooled; Lunch break!; Client 2: The Office (Hint: It's not a sitcom); Client 3: LA Law; Emergency!; All done; Day 3: The Help Desk Rep; Sleeping in; Tickets for brunchfast?

Taking the callSupport via Instant Message; Tickets for snack; Lunch break!; More tickets, please; Remote control magic; The roundup corral; Signing off; How's That Sound?; Chapter 3 Why Starting at the Help Desk Is an Awesome Choice; What the Bureau of Labor Statistics Has to Say about All This IT Stuff; As Entry‐Level Jobs Go . . .; Creating Opportunities; Making an Impact; Don't Rock the Boat, But . . .; Profiling for Technical Support Professionals; The Luddite; The Chairperson; The Lounge Chair; The Stress Level; The Professor; The Perfect User; Solving Support Desk Scenarios

Branching Outside Your Comfort ZoneAdvancing from Zero to CTO; Part II What You Need to Know; Chapter 4 The Education and the Mindset; Learning Your Way to Success; The basics of schooling; Higher education: Going comp sci; AA versus BS: Fight!!; Vocational training; Applying the Vulcan Mindset; The Born Nerd; The Natural Nerd; The Forged Nerd; The Master of Analytics; The Empath; Don't mind the mundane; Chapter 5 Education and Certifications; Researching Your Options; Understanding the Cost of Post-Education Programs; Facing the Regional Dilemma; Taking It to the Internet!

To Cert or Not to CertThe problem with certifications; Why certifications matter, anyway; Helpful certifications to have; Chapter 6 Feeding Your Inner Nerd; Exactly How Awesome Growth Can Be; Stay on Target for Growth!; Online Resources; Operating systems: Windows; Operating systems: Mac OS X; Systems administration and networking; Software as a Service (SaaS); Antivirus resources; Software repositories; Use the Force, Luke!; Love that Linux; Don't be an OS hater; Upward Mobility; Android; iOS; BlackBerry; Windows Phone; BYOD; Part III Finding the Right Position for You

Chapter 7 The Consulting Nerd

Notes:

Includes index.

Description based on print version record.

ISBN:

1-119-01897-8

OCLC:

988561999