Managing for happiness : games, tools, and practices to motivate any team / Jurgen Appelo.

Format:

Book

Author/Creator:

Appelo, Jurgen, author.

Language:

English

Subjects (All):

Happiness--Psychological aspects.

Happiness.

Physical Description:

1 online resource (305 pages) : illustrations (some color)

Edition:

1st edition

Place of Publication:

Hoboken, New Jersey : Wiley, 2016.

Language Note:

English

System Details:

text file

Summary:

A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements—they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better. Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings. Redefine job titles and career paths Motivate workers and measure team performance Change your organization's culture Make management—and work—fun again Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how . To survive in the 21 st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.

Contents:

Managing for Happiness: Games, Tools, and Practices to Motivate Any Team

Contents

Preface: Better Management for Everyone

Introduction: What Is Management 3.0?

Doing the Wrong Thing

Doing the Right Thing Wrong

No Control

Why Do We Need Management?

Management 3.0 Principles

Management 3.0 Practices

Great Management

1: Kudo Box and Kudo Cards: Motivate People with Better Rewards

Extrinsic Motivation

Intrinsic Motivation

Kudos

But What If . . .?

How to Get Started

Tips and Variations

2: Personal Maps: Improve Communication and Understanding

Improving Collaboration

Management by Walking Around

Management by Sitting Around

Management by Skyping Around

The Observer Effect

Close Proximity

Great Conversation Topics

You Are Always on My Mind Map

3: Delegation Boards and Delegation Poker: Empower Workers with Clear Boundaries

Distributed Control

Employee Empowerment

Defining Boundaries

The 7 Levels of Delegation

The Delegation Board

Delegation Poker

4: Value Stories and Culture Books: Define the Culture by Sharing Stories

Creating Value

Value List

Team Values

Employee Handbooks

Living Your Values

5: Exploration Days and Internal Crowdfunding: Make Time for Exploration and Self-Education

Education Days

ShipIt Days

Internal Crowdfunding

Self-Education

6: Business Guilds and Corporate Huddles: Share Knowledge, Tools, and Practices

Medieval Guilds

Communities of Practice

Business Huddles

Tribes

7: Feedback Wraps and Unlimited Vacation: Learn How to Offer Constructive Feedback

Flextime.

Remote Working

Developing Trust

Performance Appraisals

Step 1: Describe Your Context

Step 2: List Your Observations

Step 3: Express Your Emotions

Step 4: Sort by Value

Step 5: End with Suggestions

Written Feedback

Wrapping Up

8: Metrics Ecosystem and Scoreboard Index: Measure Performance the Right Way

Proxies and the Unknown

Big Data, Small Progress

Everything Depends on Everything

Subjectivity and Reflexivity

Management by Objectives

Judgment and Control

Rewards and Punishments

Gaming the System

Dehumanization

Too Little, Too Late

Stagnation and Complacency

Rules for Measurement

Integration and Scaling

Dashboards, Scorecards, and Frameworks

The Scoreboard Index

9: Merit Money: Pay People According to Their Merits

Earning Money

Bonus Systems

Flat Systems

Merit Systems

Virtual Currencies

Peer Recognition

Cashing Earnings

Six Rules for Rewards

Experiment and Customize

10: Moving Motivators: Discover Real Engagement of Workers

Employee Engagement

Can We Really Motivate People?

Intrinsic and Extrinsic

CHAMPFROGS

Manage the System

Employee Engagement Programs (Don't Work)

Moving Motivators

Engage!

11: Happiness Door: Aim for a Happier Organization

Engagement or Satisfaction?

Happiness First, Success Later

Twelve Steps to Happiness

The Happiness Door

Feedback and Influence

12: Yay! Questions and Celebration Grids: Learn from Successes and Failures

Experimental Learning

Good Practices

Two Questions

Celebrate Work

Tips and Variations.

Conclusion: Never Stop Experimenting

The Idea Farmer

But . . . We're Different!

But . . . It Doesn't Work!

Management Habits

I Love Management

Notes

Index

End User License Agreement.

Notes:

Includes bibliographical references and index.

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed June 22, 2016).

ISBN:

1-119-26901-6

1-119-26900-8

OCLC:

958923858