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Service management in IT-enabled service supply chains / Yan Wang, Henk Akkermans.
- Format:
- Book
- Author/Creator:
- Wang, Yan, author.
- Akkermans, Henk, author.
- Series:
- SAGE Knowledge. Cases.
- SAGE Knowledge. Cases
- Language:
- English
- Subjects (All):
- TeleSP.
- Information services industry--European Union countries--Case studies.
- Information services industry.
- Telecommunication--European Union countries--Case studies.
- Telecommunication.
- Information technology--European Union countries--Case studies.
- Information technology.
- European Union countries.
- Genre:
- Case studies.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : SAGE Publications Ltd, 2017.
- System Details:
- text file
- Summary:
- Services and information technology (IT) are dominating the current global economy. Due to the increasing involvement of IT in service operations, a new type of service supply chain (SSC) has emerged, namely the IT-enabled SSC. The present case is intended to reveal the insights of service management in such a new supply chain. Through the example of TeleSP, a northern European telecommunications and IT service provider with a complex supply chain, readers are invited to discover the unique characteristics of the IT-enabled SSC, and to view the challenges in running it.
- Notes:
- Includes bibliographical references and index.
- No ILL or scholarly sharing allowed.
- Description based on XML content.
- ISBN:
- 9781473989788
- OCLC:
- 1017713655
- Access Restriction:
- Restricted for use by site license.
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