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Crafting organizational culture : getting the boss to work for you / Basil K.C. Chen, Michael R. Manning.
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- Book
- Author/Creator:
- Chen, Basil K. C., author.
- Manning, Michael R., author.
- Series:
- SAGE Knowledge. Cases.
- SAGE Knowledge. Cases
- Language:
- English
- Subjects (All):
- Service Express, Inc--Case studies.
- Service Express, Inc.
- Client/server computing--United States--Management--Case studies.
- Client/server computing.
- Data structures (Computer science).
- Database management.
- Database security.
- United States.
- Management.
- Database security--United States--Case studies.
- Database management--United States--Case studies.
- Data structures (Computer science)--United States--Case studies.
- Genre:
- Case studies.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : SAGE Publications Ltd, 2017.
- System Details:
- text file
- Summary:
- This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEIs vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organizations culture. It draws readers attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success.
- Notes:
- Originally published: Chen, B. K. C., & Manning, M. R. (2015). Crafting organizational culture: Getting the boss to work for you South Asian Journal of Business and Management Cases. 4(2), 262273. DOI:.
- Includes bibliographical references and index.
- No ILL or scholarly sharing allowed.
- Description based on XML content.
- ISBN:
- 9789386042095
- OCLC:
- 1017716964
- Access Restriction:
- Restricted for use by site license.
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