Carnival Cruise Lines : fire aboard a stranded cruise ship / Russ Cramer, Sam De Lemos, Laura Divel, James S. ORourke.

Format:

Book

Author/Creator:

Cramer, Russ, author.

De Lemos, Sam, author.

Divel, Laura, author.

O'Rourke, James S., IV, 1946- author.

Series:

SAGE Knowledge. Cases.

SAGE Knowledge. Cases

Language:

English

Subjects (All):

Carnival Cruise Lines.

Crisis management.

Communication in crisis management.

Decision making.

Cruise ships.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications Ltd, 2017.

System Details:

text file

Summary:

In the early morning hours of November 8, 2010, fire broke out in the aft engine room of Carnival Splendor, a 113,300 ton passenger cruise ship carrying over 3,000 guests. Although the fire was quickly suppressed, Cruise Director John Heald and the ship's crew found themselves stranded in the Pacific Ocean, 200 miles south of San Diego. With no electricity, poor sanitation, and spoiling food supplies, Carnival Cruise Lines must determine how best to manage this unforeseen event and ensure the safety of those onboard. This crisis management case exposes the reader to the decision-making and communication challenges faced by senior leaders in the tumultuous environment following such a crisis.

Notes:

Originally published: Cramer, R., De Lemos, S., Divel, L., & ORourke, J. S. (2011). Carnival Cruise Lines: Fire aboard a stranded cruise ship. 11-03. Notre Dame, IN: The Eugene D. Fanning Center for Business Communication, Mendoza College of Business, University of Notre Dame.

No ILL or scholarly sharing allowed.

Description based on XML content.

ISBN:

9781526404008

OCLC:

1017726039

Access Restriction:

Restricted for use by site license.