Training delivery faux pas : daily diary of a trainer / Anamika Sinha & Biju Varkkey.

Format:

Book

Author/Creator:

Sinha, Anamika, author.

Varkkey, Biju, author.

Series:

SAGE knowledge. Cases.

SAGE Knowledge. Cases.

SAGE knowledge. Cases

Language:

English

Subjects (All):

Employees--Training of--Case studies.

Employees.

Employees--Training of.

Human capital--Management.

Human capital--Management--Case studies.

Human capital.

Genre:

Case studies.

Physical Description:

1 online resource : illustrations (black and white, and colour).

Place of Publication:

[London] : SAGE, 2016.

System Details:

text file

Summary:

The case examines training conducted by a young professional in the capacity of an external trainer. The client organization, a mobile handset manufacturer, had multiple channels of sales. As a result, sales executives faced channel conflicts from their own partners. There were mixed strategy signals, whereas the training was designed to focus on skill development. The trainer, without having carried out the TNA, agreed to deliver her training merely based on some discussions and mandates passed on to her. The outcome was a mismatch between training content and participant demand.

Notes:

Originally Published in: Sinha, A., & Varkkey, B. (2015). Training Delivery Faux Pas: Daily Diary of a Trainer. P&IR0230. Ahmedabad: Indian Institute of Management, Ahmedabad.

No ILL or scholarly sharing allowed.

Description based on online resource; title from home page (viewed on May 4, 2016).

ISBN:

9781473977426

OCLC:

1017716340

Access Restriction:

Restricted for use by site license.