Balancing tradition and innovation in Hotel Ezra Cornell : incorporating technology initiatives into event planning and management / Mona Anita K. Olsen, Charity Karanja.

Format:

Book

Author/Creator:

Olsen, Mona Anita K., author.

Karanja, Charity, author.

Series:

SAGE Knowledge. Cases.

SAGE Knowledge. Cases

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Management information systems.

Ham, Trina.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2018.

System Details:

text file

Summary:

Trina Ham, an undergraduate student in the role of Communications Director for the annual Hotel Ezra Cornell (HEC) event at Cornell University, struggled to incorporate technology into the events operations, while concurrently fulfilling her responsibilities in public relations and communications. Keeping up with contemporary practices in the events management industry required a management structure and new technologies that were untraditional to HEC; nevertheless, Trina poured her energies into creating an online platform through which the HEC attendees would easily access information. Although successful in introducing information technology to HEC, this initiative was riddled with difficulties including human resource management issues.One year later, student George Earl, the director for the newly formed IT department, aims to improve the HEC customer experience by extending Trinas ideas. What can he learn from Trina? What solutions are now available to accomplish his goals?

Notes:

Includes bibliographical references and index.

No ILL or scholarly sharing allowed.

Description based on XML content.

ISBN:

9781526459770

OCLC:

1043723929

Access Restriction:

Restricted for use by site license.