2 options
Flowers4U.co.za : satisfaction infraction / Claire Beswick, Yvonne Saini.
Connect to full text Available online
View online- Format:
- Book
- Author/Creator:
- Beswick, Claire, author.
- Saini, Yvonne, author.
- Series:
- SAGE Knowledge. Cases.
- SAGE Knowledge. Cases
- Language:
- English
- Subjects (All):
- Consumer satisfaction.
- Florists.
- Flowers4U.co.za.
- Quinn, Thomas.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : Wits Business School, 2018.
- System Details:
- text file
- Summary:
- On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines' Day. Quinn wondered how best to respond.
- Notes:
- Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School.
- No ILL or scholarly sharing allowed.
- Description based on XML content.
- ISBN:
- 9781526465733
- OCLC:
- 1089145560
- Access Restriction:
- Restricted for use by site license.
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.