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Lean transformation at Global Connect / Gad Allon, Jan Van Mieghem.
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View online- Format:
- Book
- Author/Creator:
- Allon, Gad, author.
- Van Mieghem, Jan A., author.
- Series:
- SAGE Knowledge. Cases.
- SAGE Knowledge. Cases
- Language:
- English
- Subjects (All):
- Global Connect.
- Telecommunication.
- Corporations--Growth.
- Corporations.
- Waste (Economics).
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : SAGE Publications Ltd, 2017.
- System Details:
- text file
- Summary:
- Global Connect, a major telecommunications service provider, partners with national cable providers to bundle media and telecom services offered through voice over Internet protocol (VoIP). Global Connect provides the VoIP physical infrastructure that enables cable providers to offer VoIP phone service to their end customers. VoIP cable services are growing at a faster rate than anticipated, leaving Global Connect incapable of meeting contractual agreements with the cable partners and preventing them from capturing substantial VoIP market opportunities. Students are asked to improve the configuration of work at this service organization by identifying the types of waste in the current process. Process improvements use lean tools and their impact is quantified using time and capacity analysis.
- Notes:
- Originally published in Allon, G., & Van Mighem, J. (2010). Lean transformation at Global Connect. 5-310-504. Evanston, IL: Kellogg School of Management, Northwestern University.
- No ILL or scholarly sharing allowed.
- Description based on XML content.
- ISBN:
- 9781473995178
- OCLC:
- 1017712491
- Access Restriction:
- Restricted for use by site license.
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