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Developing lean customer service at Glamox : a lean manufacturing firm / Per Engelseth & Asta Flo Carlsen.
SAGE knowledge Connect to full text Available online
View online- Format:
- Book
- Author/Creator:
- Engelseth, Per, 1959- author.
- Carlsen, Asta Flo, author.
- Series:
- SAGE knowledge. Cases.
- SAGE Knowledge. Cases.
- SAGE knowledge. Cases
- Language:
- English
- Subjects (All):
- Customer services--Case studies.
- Customer services.
- Lean manufacturing--Case studies.
- Lean manufacturing.
- Genre:
- Case studies.
- Physical Description:
- 1 online resource : illustrations (black and white, and colour).
- Place of Publication:
- [London] : SAGE, 2016.
- System Details:
- text file
- Summary:
- Glamox is a fairly large lighting equipment manufacturer located in Norway. This company has been applying Lean manufacturing principles including Kaizen continuous improvement for several years. The case describes in detail the nature and purpose of the customer service function at Glamox; an administrative function supporting its main business purpose of manufacturing professional lighting equipment. This case text provides the background for widening Lean principles to encompass customer services. Lean principles had at the time of investigation leading to the creation of this case narrative been implemented for slightly over a year. However, the company is aware that it will never fully complete its quest towards some form of `perfection'. Development is an incremental stepwise process improvement journey.
- Notes:
- No ILL or scholarly sharing allowed.
- Description based on online resource; title from home page (viewed on April 26, 2016).
- ISBN:
- 9781473939318
- OCLC:
- 1017731385
- Access Restriction:
- Restricted for use by site license.
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