Airbnb : scaling safety with rapid growth / Matthew Beck, William Foster, Claire Kenney, James S. O'Rourke.

Format:

Book

Author/Creator:

Beck, Matthew, author.

Foster, William, author.

Kenney, Claire, author.

O'Rourke, James S., IV, 1946- author.

Series:

SAGE Knowledge. Cases.

SAGE Knowledge. Cases

Language:

English

Subjects (All):

Airbnb (Firm).

Lodging-houses--Safety measures.

Lodging-houses.

Electronic commerce.

Industrial safety.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications Ltd, 2017.

System Details:

text file

Summary:

Airbnb, a rapidly growing peer-to-peer rental property platform, faces scrutiny and backlash for its actions after teenage guest, Jacob Lopez, claims to have been sexually assaulted by his host. The case discusses the struggles associated with a rapidly growing company in the sharing economy. To provide a proper framework for analysis, the case also details a brief history of Airbnbs responses to similar previous incidents. How does Airbnb protect its guests from harm with little to no control over the behavior of its hosts? (Or, vice versa?) What communication tactics need to be implemented to respond to future hazardous incidents?

Notes:

Originally published: Beck, M., Foster, W., Kenney, C., & ORourke, J. S. (2016). Airbnb: Scaling safety with rapid growth. 16-03. Notre Dame, IN: The Eugene D. Fanning Center for Business Communication, Mendoza College of Business, University of Notre Dame.

No ILL or scholarly sharing allowed.

Description based on XML content.

ISBN:

9781526406620

OCLC:

1017712376

Access Restriction:

Restricted for use by site license.