Conflict resolution for the helping professions / Allan Edward Barsky.

Format:

Book

Author/Creator:

Barsky, Allan Edward, author.

Language:

English

Subjects (All):

Conflict management.

Physical Description:

1 online resource (383 p.)

Edition:

Second edition.

Place of Publication:

New York, New York : Oxford University Press, 2014.

Language Note:

English

Summary:

Conflict Resolution for the Helping Professions is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related professions. Barsky provides an array of evidence-based approaches to negotiation, mediation, advocacy, and other collaborative processes. Learn effective methods of managing conflicts with clients, co-workers, family members, and friends. Interesting case examples and exercises will help you integrate theory and put conflict resolution skills into practice.

Contents:

Cover

Conflict Resolution for the Helping Professions

Copyright

Dedication

Contents

Preface

About the Author

About the Cover

1 Introduction

CONFLICT RESOLUTION ROLES AND DEFINITIONS

THEORETICAL CONTEXT

1. Psychology

2. Business Administration

3. Law

4. Education

5. Social Work and Related Professions

6. Political Science and Strategic Studies

7. Radical Perspectives

8. Eclectic and Integrative Approaches

SAFE CLASSROOM AND CONSTRUCTIVE FEEDBACK

USING THIS TEXT TO MAXIMIZE LEARNING

KEY POINTS

DISCUSSION QUESTIONS AND EXERCISES

CONFLICTIA

ROLE-PLAY 1.1: "SUFFER THE BUFFER"

Confidential Facts for Plato and Phineas

Confidential facts for Nyron

Confidential facts for Observers

2 The Reflective CR Practitioner

PERSONAL AND PROFESSIONAL AWARENESS

1. Emotions

2. Cultural Awareness

3. Conscious and Artistic Use of Self

VALUE BASE

1. In Search of Common Values

2. Satisfaction, Social Justice, and Transformation

3. Attitude toward Power

4. Professional Ethics

5. Values Clarification

CONFLICT STYLES

1. Avoiders

2. Accommodators

3. Competitors

4. Compromisers

5. Collaborators

6. Selective Use of Styles

BASIC SKILLS

1. Listening

2. Questioning

3. Making Statements

4. Written Communication

ROLE-PLAY 2.1: "LISTENING TO ANGER"

ROLE-PLAY 2.2: "POLICIES FOR DIVERSITY PLUS"

3 Negotiation

CONTRACTING

APPROACHES TO NEGOTIATION

POWER-BASED NEGOTIATION

RIGHTS-BASED NEGOTIATION

INTEREST-BASED NEGOTIATION

1. Focus on Interests, Not Positions

2. Invent Options for Mutual Gain

3. Apply Objective Criteria

4. Improve Communication

5. Build a Positive Negotiating Relationship

6. Consider Alternatives

7. Obtain Commitments.

8. Limitations of Interest-Based Negotiation

TRANSFORMATIVE NEGOTIATION

1. Empowerment

2. Recognition

3. Limitations of Transformation

CULTURAL DIVERSITY ISSUES

PREPARATION FOR NEGOTIATION

ROLE-PLAY 3.1: "CONTRACTING WITH CLEM"

ROLE-PLAY 3.2: "NEGOTIATING FOR GRADES"-FOUR APPROACHES

ROLE-PLAY 3.3: "EXTERNAL EVALUATION CONFLICT"-CONFLICT STYLES AND INTEREST-BASED NEGOTIATION

ROLE-PLAY 3.4: "JOINT COUNSELING DEBATE"-SKILLSDEVELOPMENT

ROLE-PLAY 3.5: "WHAT DO I GET FOR ROLE-PLAYING?"-NEGOTIATING CLOSE TO HOME

MAJOR ASSIGNMENTS

ASSIGNMENT 3A: PHYLLIS'S CASE

Sandy's Confidential Facts (not to be read by Phyllis)

Phyllis's Confidential Facts (not to be read by Sandy)

ASSIGNMENT 3B: METHADONE MAINTENANCE CASE

Darth's Confidential Facts

Sidney's Confidential Facts

4 Mediation

APPROACHES TO MEDIATION

1. Voluntary

2. Confidential

3. Nonadversarial

4. Neutral Third Party

5. Equal Bargaining Power

6. Mutually Satisfying Agreement

WAYS HELPING PROFESSIONALS CAN USE MEDIATION

1. Emergent Mediation

2. Contractual Mediation

MEDIATION BETWEEN INDIVIDUALS:A CASE ILLUSTRATION

1. Preparation

2. Orientation to Mediation

3. Issue Definition

4. Exploring Needs and Interests

5. Negotiation and Problem Solving

6. Finalizing an Agreement

7. Follow-up

COMPARING MEDIATION WITH INTERVENTIONS OF OTHER HELPING PROFESSIONS

CULTURAL ISSUES

1. Clients from Differing Cultures

2. Mediator's Culture

3. Values

4. Knowledge and Process

5. Skills

ROLE-PLAYS: GENERAL INSTRUCTIONS

ROLE-PLAY 4.1: "DIAS DIVORCE"-PREPARATION

ROLE-PLAY 4.2: "PARKING PERILS"-ORIENTATION TO MEDIATION

ROLE-PLAY 4.3: "MUTUALLY NOISY NEIGHBORS"-ISSUEDEFINITION.

ROLE-PLAY 4.4: "ANTIDISCIPLINARY TEAM"-EXPLORINGINTERESTS AND NEEDS

ROLE-PLAY 4.5: "SEQUELS"-NEGOTIATION AND PROBLEM SOLVING

ROLE-PLAY 4.6: FINALIZING AN AGREEMENT

ROLE-PLAY 4.7: FOLLOW-UP

ROLE-PLAY 4.8: "TOUCHY ISSUE"-EMPOWERMENT AND POWER BALANCING

ROLE-PLAY 4.9: "FAMILY PLANNING"-CULTURAL INTERPRETER

ROLE-PLAY 4.10: FOUR CASES OF EMERGENT MEDIATION

a. Family Feud

b. Crabby Coworkers

c. Gossipy Group

d. Catch-22 Couple

ASSIGNMENT 4A: GUN PROHIBITION CASE

Connie's Confidential Facts

Faith's Confidential Facts

Adelle's Confidential Facts (Mediator)

ASSIGNMENT 4B: MESSY ESTATE DISPUTE (THE MED CASE)

Suzie's Confidential Facts

Selma's Confidential Facts

Mona's Confidential Facts (Mediator)

5 Group Facilitation

TYPES OF GROUPS

GROUP STAGES

CHALLENGES TO GROUP PROCESS

1. Different Agendas

2. No Focus

3. Domination

4. Interruptions

5. Silence

6. Lost Attention

7. Difficulty Listening to Others

8. Others Put on Defensive

9. Not Saying What They Think

10. Confusion about Decisions

GROUP FACILITATION SKILLS AND ACTIVITIES

APPROACHES TO FACILITATION

1. Debate

2. Dialogue

3. Problem Solving

4. Identity

ROLE-PLAY 5.1: "PROFESSIONALS ANDPARAPROFESSIONALS"-SKILL DEVELOPMENT

ROLE-PLAY 5.2: "WEIGHTY PROBLEM"-DEBATE AND DIALOGUE

ROLE-PLAY 5.3: "CLIENTS AND STAFF"-PROBLEMSOLVING AND IDENTITY

ASSIGNMENT 5A: PROCESS ANALYSIS OFA REAL CONFLICT

6 Advocacy

APPROACHES TO ADVOCACY

RELATIONSHIPS BETWEEN ADVOCATES AND DECISION MAKERS

1. Ally

2. Neutral

3. Adversary

ADVOCACY ACTIVITIES

1. Helping Clients Advocate on Their Own Behalves

2. Advocating on Behalf of Clients

POWER

1. Expert Power

2. Associational Power.

3. Resource Power

4. Procedural Power

5. Legitimate Power

6. Sanction Power

7. Nuisance Power

8. Habitual Power

9. Moral Power

10. Personal Power

INVENTORY OF ADVOCACY SKILLS AND ACTIVITIES

ETHICAL ISSUES

1. Legal and Professional Restrictions

2. Agency Mandate

3. Individual versus Group Interests

4. Client Authorization

5. Professional Values

6. Futile Causes

ROLE-PLAY 6.1: "ICE CREAM ALIENS"-ASSESSINGDECISION MAKERS

Confidential Facts for Both Chafe and Veej(not to be read by Earthlings)

Confidential Facts for Earthlings (not to be read by Aliens)

ROLE-PLAY 6.2: "PERRY'S PAROLE"-ORAL AND WRITTENSKILL DEVELOPMENT

Confidential Facts for Therma

Confidential Facts for Parole Board

ROLE-PLAY 6.3: "WORKFARE CASE"-SKILLDEVELOPMENT

ASSIGNMENT 6A: ANTIDISCRIMINATION PROTEST CASE

Confidential Facts for Collette

Confidential Facts for Stonewall

Confidential Facts for Sgt. Polgat

Confidential Facts for Arabella

Confidential Facts for Socrates

Confidential Facts for Committee Members-Miranda(the mayor and facilitator), Miguel, Mavis, Martin, andMaya (municipal councilors)

ASSIGNMENT 6B: TO HOLD OR NOT TO HOLD

Confidential Facts for Chet

Confidential Facts for Urania

Confidential Facts for Amelia

Confidential Facts for Dr. Parker

Confidential Facts for Matilda

Confidential Facts for the Ombuds: Orillia, Omer,Ovide, Obadiah, and Oprah

ASSIGNMENT 6C: HELGA'S HEART

Confidential Facts for Seth

Confidential Facts for Rhonda

Confidential Facts for Praba

Confidential Facts for Cwan

Confidential Facts for Alistair

Confidential Facts for the Hospital and Ministry of Health Panel:Dr. Hadad, Drs. Dudley and Doright, and Ms. Holloway

7 Additional Third-Party Interventions.

FACT FINDING

TRUST BUILDING

PEACEBUILDING

PARENTING COORDINATION

FAMILY GROUP CONFERENCING

SPIRITUAL HEALING

1. Art

2. Ritual and Prayer

3. Deep Listening

4. Circles

5. Apology and Forgiveness

ROLE-PLAY 7.1: "WET FOOT, DRY FOOT"-DEEPLISTENING PRACTICE

ROLE-PLAY 7.2: "PEYOTE PLACE"-WHENRITUALS CLASH

ROLE-PLAY 7.3: "INTERN, OUT OF TURN"-TIME TO APOLOGIZE?

ASSIGNMENT 7A: HURRICANE XENA

ASSIGNMENT 7B: MAME AND FRITZ

8 Conclusion

STRATEGIES, TECHNIQUES, SKILLS, MODELS, OR PROFESSION

QUALIFICATIONS

DESIGNING CONFLICT RESOLUTION SYSTEMS

AN INTEGRATIVE MODEL OF PRACTICE

SUPPORTING DEVELOPMENT OF CONFLICT RESOLUTION

1. Training CR Practitioners

2. Public Education and Promotion

3. Planning and Developing CR Programs

4. CR Associations

5. Public Policy Development

PARTING THOUGHTS

Appendix 1 Decision Trees

ROLE-PLAYA1.1:"JOINTDECISIONTREE-CASEY'SCASE"

ROLE-PLAY A1.2: "PENELOPE'S AIDS DECISIONS"

Common Facts

Penelope's Confidential Facts

Ahmad's Confidential Facts

Appendix 2 Sample Assignment and Process Recording

1. Heading

2. Introduction

3. Preparation

4. Overview of the Intervention

5. Process Recording

6. Critique

7. Conclusion

References

Appendix 3 Metaphoric Storytelling

"SEEKING CREATIVE SOLUTIONS"

"STRENGTH FROM WEAKNESS"

"HOW FEAR SOUNDS LIKE ANGER"

CREATING YOUR OWN METAPHORS

Appendix 4 Additional Resources

JOURNALS

RESEARCH INSTITUTES AND DATABASES

PROFESSIONAL ASSOCIATIONS

VIDEOS

CODES OF ETHICS

CONFLICT RESOLUTION PRACTICE OPPORTUNITIES

Glossary

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed September 17, 2014).

ISBN:

0-19-020931-3

0-19-020930-5

OCLC:

891396984