The administrative assistant / Brenda Bailey-Hughes.

Format:

Book

Author/Creator:

Bailey-Hughes, Brenda.

Series:

Fifty-Minute series.

A Fifty-minute series book

Language:

English

Subjects (All):

Administrative assistants.

Office management.

Physical Description:

1 online resource (102 p.)

Place of Publication:

Menlo Park, CA : Crisp, c1998.

Language Note:

English

Summary:

Today, the administrative assistant operates at a high level, often reporting to more than one person.

Contents:

TITLE

COPYRIGHT

ABOUT THE AUTHOR

CONTENTS

Introduction

WHO IS THE ADMINISTRATIVE ASSISTANT?

CHECKLIST OF RESPONSIBILITIES

Assist Managers

Supervise Office Operations and Support Staff

Provide Information

CHAPTER 1 Wearing Many Hats

MANAGING MULTIPLE ROLES

SUGGESTED RESPONSES

WHAT HATS DO OTHERS SEE YOU WEARING?

WHAT YOUR MANAGER EXPECTS

Clarify Expectations

Work-Style Preferences

See the Big Picture

CHAPTER 2 Assisting the Manager

ARE THEY LOST WITHOUT YOU?

ANTICIPATE NEEDS

POSSIBLE RESPONSES

ACT AS A COMMUNICATION LIAISON

MAKING THE CONNECTION

1. S-R: Sender-Receiver

2. Message

3. Means

4. Feedback

5. Context

6. Noise

7. Mental Filters

ACT AS A COMMUNICATION BUFFER

Possible Responses

BUFFERING THE UNPLEASANT CALL

TAKE OVER PROJECTS FOR YOUR BOSS

Responsibility Gray Areas

TAKING OVER WITHOUT OVER-BEARING

CHAPTER 3 Supervising Office Operations and Support Staff

ARE YOU READY TO BE A SUPERVISOR?

SUPERVISORY SKILLS SELF-ASSESSMENT

SUGGESTED COURSES OF ACTION

SEVEN SUPERVISORY CHALLENGES

CHALLENGE #1: I DON'T WANT TO SOUND BOSSY

SOLUTION: Understand your role

CHALLENGE #2: PEOPLE DON'T DO THINGS THE WAY I ASK THEM

SOLUTION: Give clear instructions

Suggested Instructions

CHALLENGE #3: IT'S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE

SOLUTION: Delegate

CHALLENGE #4: NO ONE LISTENS TO ME

SOLUTION: Enlist employee cooperation

Build Your Credibility

CHALLENGE #5: I DON'T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN CONFLICT

SOLUTION: Intervene

CHALLENGE #6: EMPLOYEES GO OVER MY HEAD

SOLUTION: Elicit support from the "top"

CHALLENGE #7: SUPERVISING FORMER PEERS

SOLUTION: Clarify roles

CHAPTER 4 Providing Information

ARE YOU A WEALTH OF INFORMATION?

DEVELOPING THE DETECTIVE HAT.

SHARING THE INFORMATION

CHAPTER 5 Special Concerns of the Administrative Assistant

PERSONAL REQUESTS

WORK OVERLOAD

TIME-SAVING TIPS

MAKING TIME

DEALING WITH INTERRUPTIONS

SUGGESTIONS FOR MANAGING INTERRUPTIONS

SUPPORTING TWO OR MORE PEOPLE

CONCLUSION.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-4175-2463-4

OCLC:

56072887