Facilitation skills for team leaders / Donald Hackett and Charles L. Martin.

Format:

Book

Author/Creator:

Hackett, Donald W., 1945-

Contributor:

Martin, Charles L.

Series:

Fifty-Minute series.

A Fifty-Minute series book

Language:

English

Subjects (All):

Teams in the workplace.

Communication in management.

Group facilitation.

Physical Description:

1 online resource (102 p.)

Place of Publication:

Menlo Park, Calif. : Crisp Publications, c1993.

Language Note:

English

Summary:

Bring out the collaborative voices of your team members. Get started with this simple six-step plan.

Contents:

TITLE

COPYRIGHT

ABOUT THE AUTHORS

INTRODUCTION

CONTENTS

PART I Understanding Facilitation

BACKGROUND: THE TRANSFORMATION OF U.S. INDUSTRY

Quality Improvement Process

WHY FACILITATION?

Two Key Definitions

LEADERSHIP AND FACILITATION

WHAT FACILITATORS DO

Formal Facilitators

DESIRABLE FACILITATING BEHAVIORS CHECKLIST

PUTTING YOUR FACILITATION SKILLS IN ACTION

AUTHORS' RECOMMENDED ALTERNATIVE

HOW FACILITATION DIFFERS FROM TRAINING AND PRESENTING

QUIZ: TRAINING, PRESENTING OR FACILITATING

THE FACILITATOR: MANAGING STRUCTURE, NOT CONTENT

Structure Versus Content

QUIZ: CONTENT OR STRUCTURE?

PART II Team Involvement, Decision Making, and Dynamics

ENCOURAGING PARTICIPATION

SKILL #1. HOW TO ASK QUESTIONS

RULES FOR ASKING NONTHREATENING QUESTIONS

TYPES OF QUESTIONS TO ASK

1. Open-Ended Questions

2. Greater Response Questions

3. Redirection Questions

4. Feedback and Clarification Questions

5. Close-Ended Questions

PUTTING QUESTIONS TOGETHER

Chain-of-Questions Technique

QUIZ: THE MATCH GAME!

BODY LANGUAGE AND FACILITATION

EXERICISE: INTERPRETING BODY LANGUAGE

AUTHORS' SUGGESTED RESPONSES

SKILL #2 RECORD THE TEAM'S EFFORT

The Role of the Recorder

HOW TO USE THE FLIP CHART

Posture

Recording

Common Questions Asked By A Recorder

Displaying and Storing Recorded Sheets

MAKING DECISIONS

The Six Steps of the Team Problem-Solving Process

SIX-STEP PROBLEM-SOLVING PROCESS

STEP ONE: Establish Team Charter and Governance

STEP TWO: Clarify Team Objectives

STEP THREE: Identify Major Causes

STEP FOUR: Identify Potential Solutions

STEP FIVE: Plan and Implement Corrective Action

STEP SIX: Evaluate and Adjust

GETTING GROUP AGREEMENT

What Is Consensus?

HOW DO FACILITATORS GET CONSENSUS?.

WHAT IF THE GROUP GETS STUCK?

Voting to Sort as an Alternative to Consensus

Multivoting

Nominal Group Voting

THE IMPORTANCE OF PREPARATION

Meeting Notification and Agenda

Sample Meeting Notification and Agenda

RUNNING AN EFFECTIVE TEAM MEETING

MANAGING THE MEETING'S PHYSICAL ENVIRONMENT

Team Meeting Checklist

TEAM LIFE CYCLES

STAGE 1: FORMING

STAGE 2: STORMING

STAGE 3: NORMING

STAGE 2: PERFORMING

Team Development Exercise

HANDLING DIFFICULT TEAM MEMBERS

WHEN to Handle a Difficult Team Member

HOW to Handle a Troublesome Team Member

QUIZ: THE MATCH GAME

WHAT IF THE GROUP STILL GETS STUCK?

Other Resources

PART III Facilitation Tools

ESSENTIAL TOOLS

Process Flowcharts

Flowchart Symbols

How to Construct a Flowchart

STEP 1: Developing Major Steps

STEP 2. List Substeps for Each Major Step

STEP 3: Identify Flowchart Symbols and Complete the Flowchart

After Flowcharting: Identifying Process Improvement Options

Flowchart of Telephone-Registration Process

CUSTOMER CONSIDERATIONS

UNSCRAMBLING THE MESS: A FLOWCHARTING EXERCISE

FACILITATING BRAINSTORMING

Brainstorm Guidelines

WORKSHEET: WORKER INJURY CAUSES

Facilitator Closure On Brainstorming

CAUSE-AND-EFFECT DIAGRAMS

STEP ONE: Construct Effect

STEP TWO: Add Subgroups

STEP THREE: Add Potential Causes

Completed Fishbone Diagram

PARETO DIAGRAMS

Constructing a Pareto Diagram

Pareto Diagram of Factory Floor Injury Data

PARETO EXERCISE

Pareto Diagram of Sample Absentee Data

CONCLUSION

PART IV Crossword Facilitation

EXERCISE: TEST YOUR MEMORY

CROSSWORD CLUES

Example of Fast-Food Flowchart

CROSSWORD PUZZLE SOLUTION.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-4175-2494-4

OCLC:

228064196