Partners in performance : successful performance management / Tony Moglia.

Format:

Book

Author/Creator:

Moglia, Tony.

Series:

Fifty-Minute series.

A fifty-minute series book

Language:

English

Subjects (All):

Personnel management.

Goal setting in personnel management.

Employee motivation.

Performance--Management.

Performance.

Physical Description:

1 online resource (102 p.)

Place of Publication:

Menlo Park, Calif. : Crisp Publns, c1997.

Language Note:

English

Summary:

Managing performance means better results, both for the company and the employee. This guide explains how performance agreements reduce ambiguity and sets the stage for top performance. The key element is a new way of establishing and attaining clear, definable goals as a team. Learn how to create S.M.A.R.T. goals, how to measure the seemingly immeasurable, and the four steps to creating job commitment. Discover why timely, corrective feedback increases employee productivity. Let this gifted trainer take you step-by-step through the entire process of developing, communicating, achieving, and monitoring performance objectives.

Contents:

TITLE

COPYRIGHT

ABOUT THE AUTHOR

CONTENTS

INTRODUCTION

SECTION 1 Why Partner for Performance?

WHERE ARE YOU NOW?

WHAT IS A PERFORMANCE AGREEMENT?

CASE STUDY #1: MAKING DIFFICULT CHOICES

SECTION 2 Developing Performance Goals

PURPOSE OF GOAL SETTING

ATTITUDES AND PERFORMANCE AGREEMENTS

THE PERFORMANCE AGREEMENT

COLUMN 1: KEY JOB RESPONSIBILITIES

What Is a Key Job Responsibility?

COLUMN 2: GOALS

SETTING S.M.A.R.T. GOALS

SETTING REASONABLE GOALS

GUIDELINES FOR SETTING GOALS

ESTABLISH A MEASUREMENT SYSTEM

CORPORATE GOALS DRIVE PERFORMANCE AGREEMENT GOALS

CASE STUDY #2: WHO WILL BE THE BEST AT PERFORMANCE AGREEMENTS?

COLUMN 3: RANKING OF GOALS

SECTION 3 Building Commitment

COMMITMENT EQUALS SUCCESS

STEPS TO CREATE JOB COMMITMENT

STEP #1: Develop

STEP #2: Weigh

STEP #3: Discuss

STEP #4: Support

THE PERFORMANCE AGREEMENT DISCUSSION

HOW TO INTRODUCE THE PERFORMANCE AGREEMENT

TIPS FOR THE PERFORMANCE AGREEMENT DISCUSSION

COLUMN 4: POTENTIAL OBSTACLES

OBSTACLES THAT BLOCK GOAL ACHIEVEMENT

COLUMN 5: ACTION PLAN

DEVELOPING AN EFFECTIVE ACTION PLAN

EXAMPLE OF A PERFORMANCE AGREEMENT

EXERCISE: PERFORMANCE AGREEMENT

PERFORMANCE AGREEMENT QUIZ

SECTION 4 Preparing for the Performance Review

ESTABLISHING THE RIGHT CLIMATE

WHAT A WELL-PLANNED PERFORMANCE REVIEW CAN DO FOR YOU

WHAT A WELL-PLANNED PERFORMANCE REVIEW CAN DO FOR EMPLOYEES

THE EFFECTIVE PERFORMANCE REVIEWER

ASSESSING YOUR EFFECTIVENESS AS A PERFORMANCE REVIEWER

THE PERFORMANCE REVIEW FORM

SUPERVISOR PREPARATION

EMPLOYEE SELF-APPRAISAL

Questions for the Employee Self-Appraisal

Thought Stimulators

PERFORMANCE REVIEW PITFALLS

COLUMN 6: PERFORMANCE RATING

COLUMN 7: SUPERVISOR COMMENTS

GUIDELINES FOR REVIEW SESSION

CASE STUDY #3: WHAT UPSET JESS?.

EXERCISE: PERFORMANCE REVIEW

SECTION 5 Effective Performance Reviews

HOW TO BEGIN THE DISCUSSION

EFFECTIVE PERFORMANCE REVIEWS ARE DISCUSSIONS, NOT LECTURES

COLUMN 8: EMPLOYEE COMMENTS

HOW TO GET AN EMPLOYEE TO TALK FREELY

QUESTIONS THAT FACILITATE PERFORMANCE REVIEW DISCUSSIONS

OPEN-ENDED, REFLECTIVE, AND DIRECTIVE QUESTIONS

DISCUSSING UNSATISFACTORY PERFORMANCE

SUPPORTING EMPLOYEE DEVELOPMENT

CLOSING THE PERFORMANCE REVIEW DISCUSSION

CASE STUDY #4: FOUR PERFORMANCE REVIEWS

FOLLOWING THROUGH

A PERFORMANCE REVIEW CHECKLIST FOR SUPERVISORS

PUTTING IT ALL TOGETHER: SKILL PRACTICE

SUGGESTED ANSWERS TO CASES.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-4175-2437-5

OCLC:

57596815