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Customer Experience: Journey Mapping/ with Jeannie Walters.
- Format:
- Video
- Author/Creator:
- Walters, Jeannie, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Video recordings.
- Physical Description:
- 1 online resource
- polychrome
- Place of Publication:
- Carpenteria, CA:: linkedin.com, 2018.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- Summary:
- Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.
- If you strive for a customer-centric culture, you have to understand the customer's journey?every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
- Participant:
- Presenter: Jeannie Walters
- Notes:
- 12/04/20181
- Access Restriction:
- Restricted for use by site license.
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