Case management : an introduction to concepts and skills / Arthur J. Frankel, Sheldon R. Gelman, Diane K. Pastor.

Format:

Book

Author/Creator:

Frankel, Arthur J., 1944- author.

Gelman, Sheldon, author.

Pastor, Diane K., author.

Language:

English

Subjects (All):

Social case work.

Physical Description:

xx, 191 pages ; 24 cm

Edition:

Fourth edition.

Place of Publication:

New York, NY : Oxford University Press, [2019]

Contents:

Part 1 Case Management Practice

Chapter 1 The Evolution of Case Management Practice p. 3

What Is Case Management? p. 3

Managed Care Versus Case Management p. 5

Who Does Case Management And In What Settings? p. 6

Where Does Case Management Training Occur? p. 7

Case Management Client Populations p. 9

Chapter 2 Overview of Case Management Practice p. 11

Systems Theory p. 11

Case Management Functions p. 12

Case Management Models p. 14

Case Management Tasks p. 15

Confidentiality Issues p. 17

The Process Of Case Management p. 18

Steps In The Case Management Process p. 19

For The Teacher Or Trainer: Optional Exercises For Chapter 2 p. 27

Chapter 3 The Roles of a Case Manager p. 28

Direct Personal Support p. 28

Crisis Intervention p. 29

Short-Term Treatment Interventions p. 31

Broker/Facilitator p. 32

Enabler/Teacher/Mediator p. 34

Advocate p. 35

Service Coordinator p. 37

The Tracking/Follow-Up Role p. 38

Oversight And Purchase-Of-Service Contracts p. 39

For The Teacher Or Trainer: Optional Exercises For Chapter 3 p. 40

Chapter 4 An Example of Case Management p. 42

Defining The Problem p. 42

Determining The Severity Of The Problem p. 42

Developing Hypotheses Concerning Why The Problem Is Occurring p. 43

Establishing Goals p. 44

Developing And Implementing A Service Intervention Plan p. 46

Termination p. 48

Follow-Up p. 50

For The Teacher Or Trainer: Optional Exercises For Chapter 4 p. 50

Part 2 Case Management Skills

Chapter 5 Interpersonal, Connecting, and Information-Gathering Skills p. 55

First Impressions And Diversity Issues p. 55

Basic Interviewing Skills p. 57

Attending To Personal Issues And Commonalities p. 58

Active Listening-Restarting And Reframing p. 59

Focusing And Furthering p. 62

Summarizing p. 63

Empathy, Praise, And Support p. 63

Setting Boundaries p. 66

For The Teacher Or Trainer: Optional Exercises For Chapter 5 p. 68

Chapter 6 Specialized Practice Skills p. 73

Determining Eligibility p. 73

Assessment-The Psycho-Social p. 74

Methods Of Problem Identification p. 76

Establishing Problem Severity p. 77

Hypothesis Development p. 78

Goal Setting p. 82

For The Teacher Or Trainer: Optional Exercises For Chapter 6 p. 85

Chapter 7 Additional Components of Case Management Intervention and Evaluation p. 89

Contracting p. 89

Negotiation p. 92

Record Keeping p. 94

Evaluation Of Case Management Practice p. 96

For The Teacher Or Trainer: Optional Exercises For Chapter 7 p. 99

Chapter 8 Nursing Case Management p. 103

Nursing Case Management p. 103

History Of Nursing Case Management p. 104

Case Management Knowledge And Skills p. 105

How To Become A Nurse Case Manager p. 106

Conceptual Model Of Care p. 106

Role Components p. 107

National Certification p. 109

Employment p. 110

Integration Of Technology p. 111

Evaluation: Outcomes Of Case Management p. 111

Interprofessional Practice p. 112

Current Issues p. 113

Professional Resources p. 114

Part 3 Case Management Populations And Problems

Chapter 9 Case Management Issues with Special Populations p. 117

Developmental Disabilities p. 117

Healthcare And Chronic Illness p. 121

Mental Health And Chronic Mental Illness p. 123

Addictions p. 125

Child Welfare p. 128

Geriatrics p. 131

Criminal Justice p. 132

Hiv/Aid S p. 133

The Homeless p. 134

The Military And Veterans p. 136

For The Teacher Or Trainer: Optional Exercises For Chapter 9 p. 139

Chapter 10 Challenges and Visions p. 141

Challenges: Overcoming The Sisyphus Complex p. 141

Training, Accreditation, And Reputation p. 142

Caseloads p. 143

Dosage p. 144

Staff Turnover p. 146

Cost-Containment Or Provider-Driven Policies Versus Client-Driven Organizational Policies p. 147

Visions: Please, Won't You Be My Neighbor? p. 148

A Case Example p. 156

Case Management And Direct Clinical Services p. 158

For The Teacher Or Trainer: Optional Exercises For Chapter 10 p. 164.

Notes:

Includes bibliographical references and index.

Other Format:

Online version: Frankel, Arthur J., 1944- Case management.

ISBN:

9780190858889

0190858885

OCLC:

1044771516