Resolving conflict : ten steps for turning negatives to positives / Harold Scharlatt ; contributors Kaushik Gopal [and five others].

Format:

Book

Author/Creator:

Scharlatt, Harold, author.

Contributor:

Gopal, Kaushik, contributor.

Language:

English

Subjects (All):

Conflict management.

Physical Description:

1 online resource (78 pages)

Edition:

1st edition

Place of Publication:

[Greensboro, North Carolina] : Center for Creative Leadership, 2016.

System Details:

Mode of access: World Wide Web.

text file

Summary:

Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

Contents:

Intro

Contents

Preface

Introduction

One: TYPICAL QUESTIONS ABOUT CONFLICT

Two: CONFLICT IN CONTEXT

Three: APPROACHES TO CONFLICT

Four: CONFLICT ANALYSIS AND STRATEGY

Five: AN ILLUSTRATED WALK-THROUGH OF A CONFLICT SITUATION

SUGGESTED RESOURCES

About the Center for Creative Leadership.

Notes:

Place of publication from publisher's website.

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed July 21, 2016).

ISBN:

9781604916195

1604916192

OCLC:

953659205