Disaster planning for libraries : process and guidelines / Guy Robertson.

Format:

Book

Author/Creator:

Robertson, Guy 1954- author.

Series:

Chandos information professional series.

Chandos Information Professional Series

Language:

English

Subjects (All):

Libraries--Security measures.

Libraries.

Library buildings--Safety measures.

Library buildings.

Physical Description:

1 online resource (230 p.)

Edition:

1st edition.

Place of Publication:

Kidlington, [England] : Chandos Publishing, 2015.

Summary:

Libraries are constantly at risk.Every day, many libraries and their collections are damaged by fire, flooding, high winds, power outages, and criminal behaviour.Every library needs a plan to protect its staff, sites and collections, including yours.

Contents:

Cover

Title Page

Copyright Page

Dedication

Contents

List of figures

Acknowledgments

Preface

A note on terminology

How to use this book

About the author

1 - Libraries and risk

1.1 - The prevalence of risk

1.2 - Natural risks

1.3 - Technological risks

1.4 - Human-caused risks

1.5 - Proximity risks

1.6 - Security risks

1.7 - Enterprise risks

1.8 - References

1.8.1 - Interviews

2 - Preparedness

2.1 - Authorization

2.2 - Committees: pros and cons

2.3 - RAA, step one: history-taking

2.4 - RAA, step two: inspection

2.5 - RAA, step three: interviews

2.6 - RAA, step four: discussions with external experts

2.7 - RAA, step five: documentation

2.8 - Mitigation: preventative maintenance programmes

2.9 - Mitigation: gradual replacement of older facilities

2.10 - Mitigation: insurance

2.11 - Mitigation: data back-up

2.12 - Mitigation: the key

2.13 - References

2.13.1 - Interviews

3 - Disaster response

3.1 - Staff and patron safety

3.2 - Producing a disaster response plan

3.3 - Production mistakes

3.4 - The issue of library assets

3.5 - Emotional reactions to emergencies and disasters

3.6 - Leadership in response planning

3.7 - Response teams

3.8 - References

3.8.1 - Interviews

3.8.2 - Print

4 - Operational resumption, continuity and recovery

4.1 - After the fact

4.2 - Resumption

4.3 - Continuity

4.4 - Recovery

4.5 - Management roles

4.6 - Operational resumption teams

4.7 - Perfection not possible

4.8 - References

4.8.1 - Interviews

5 - Damage assessment

5.1 - The effects

5.2 - Internal and external inspectors

5.3 - Beginning at the perimeter

5.4 - Building exteriors

5.5 - Safe entrance and exit

5.6 - Building interiors

5.7 - Inspecting damaged collections.

5.8 - Evaluation

5.9 - Prioritization

5.10 - Recordkeeping

5.11 - References

5.11.1 - Interviews

6 - Disaster recognition, declaration procedures and crisis management

6.1 - How it feels

6.2 - Recognizing a disaster

6.3 - Information gathering

6.4 - When and when not to declare a disaster

6.5 - Disasters and crises

6.6 - The library crisis manager

6.7 - References

6.7.1 - Interviews

7 - Strategic alliances

7.1 - Determining the need for a strategic alliance

7.2 - Key post-disaster vendors for resumption and continuity

7.3 - Strategic alliance documentation

7.4 - Updating strategic alliances

7.5 - Adaptation of central library strategic alliances for branches

7.6 - Going it alone?

7.7 - References

7.7.1 - Interviews

8 - Post-disaster management of patrons

8.1 - Convergence

8.2 - Closure of facilities: process and implications

8.3 - Reassuring patrons

8.4 - Updating patrons on operational resumption and recovery

8.5 - Dealing with volunteers

8.6 - Post-disaster programmes

8.7 - Message centres and missing children

8.8 - References

8.8.1 - Interviews

9 - Normalization of operations

9.1 - Reassuring employees

9.2 - Normalization defined

9.3 - Problems arising from incomplete normalization

9.4 - Normalization checklists

9.4.1 - For employees

9.4.2 - For patrons

9.5 - Testing normalization programmes

9.6 - References

9.6.1 - Interviews

10 - Orientation and training programmes

10.1 - Binder dependence

10.2 - Definitions: orientation and training

10.3 - Purposes of orientation and training

10.4 - Assumptions

10.5 - Methods of delivery

10.6 - Home circulars

10.7 - Newsletter/Intranet materials

10.8 - Staff orientation sessions

10.9 - Management orientation sessions.

10.10 - Operational resumption and continuity orientation and training

10.11 - Management security seminars

10.12 - Training the trainers

10.13 - Session reporting

10.14 - References

10.14.1 - Interviews

11 - Basic tabletop exercises

11.1 - No plan without practice

11.2 - Risk assessment and analysis example

11.3 - Generic tabletop exercises

11.3.1 - Fire and associated risks

11.3.2 - Flooding/water ingress

11.3.3 - Severe weather/power failure

11.3.4 - High winds and winter storms

11.3.5 - Toxic spill

11.3.6 - Power failure

11.3.7 - Data loss/possible theft and misuse

11.4 - Tabletops for managers

11.4.1 - Director/Head Librarian/Board of Directors

11.4.2 - Assistant Head Librarians

11.4.3 - Departmental Manager/Branch Manager

11.4.4 - Any library manager or supervisor

11.5 - Pandemic influenza exercise

11.6 - Tabletop exercise management tips

11.7 - Conclusion

11.8 - References

11.8.1 - Interviews

12 - Process and results

12.1 - The overwhelming question

12.2 - A case history: in the beginning

12.3 - The process: preparedness

12.4 - The process: response

12.5 - The process: resumption

12.6 - The process: backtracking

12.7 - The process: orientation, training and testing

12.8 - A real scenario

12.9 - Use of the disaster plan

12.10 - Post-resumption

12.11 - References

12.11.1 - Interviews

Further reading

Appendix One - Lancaster Gate Public Library Crisis Management Plan

I - Purpose and definitions

Crisis

Disaster/Emergency

Crisis Management Team (CMT)

Spokesperson

Delegate

II - The Crisis Management Team (CMT)

III - Recognizing a crisis

Disasters and emergencies

Death/injury

Internal criminal activity

External criminal activity

Adverse government action

Labour issues.

Adverse journalistic activity/faulty public relations

Corporate/organizational shift

Economic problems

IV - On-the-spot agenda for the head libarian/spokesperson or delegate

V - Mistakes media representatives make

VI - Crisis Management Command Centre (CMCC)

VII - Crisis management tabletop exercises

Tabletop Exercise No. 1: Body in the Parking Lot

Your tasks

Tabletop Exercise No. 2: IT Fraud and Possible Data Theft

VIII - Distribution, auditing and revisions

Distribution

Auditing

Revisions

IX - Sample media releases

Appendix Two - Pandemic Management Program

Table of Contents

Overview

System-wide Issues

Senior Management

Departments, Branches and Work Units

Appendices

Section One: System-wide responsibilities

Section Two: Workplace sanitation

Section Three: Pandemic development and monitoring process

Interpandemic period

Pandemic alert period

Pandemic

Section Four: Travel planning and safety

Section Five: Stand down procedures

Section One: Preparedness and mitigation

Communications

Managers and their executive assistants

Sanitation

Section Two: Pandemic watch and warning

Section Three: Critical functions and essential services

Procedures

Ongoing measures

Section Four: Personnel and skill sets for critical functions and essential services

Section Five: Additional coping techniques for critical functions and essential services

Departments, branches and work units

Staff

Section Two: Critical functions and essential services

Section Three: Personnel and skill sets for critical functions and essential services.

Section Four: Additional coping techniques for critical functions and essential services

Section Five: Alternative organization chart

Section Six: Supplier confirmation

Appendix Three - Main Library and Branch Post-Disaster Security Plan

Lancaster Gate Public Library Main Library and Branch Post Disaster Security Plan

Additional Information

I - Statement of responsibility

II - Identification badges

III - Visitor sign-in

IV - Controlled access to building

V - After-hours access to building

VI - Alarm systems

VII - Lock-up procedures

VIII - Key management system

IX - Access card management system

X - Security of personal belongings

XI - Vandalism/light damage repair procedures

XII - Post-disaster additional security

XIII - Parking security

XIV - Audit schedule

Appendix Four - Lancaster Gate Public Library

Lancaster Gate Public Library Disaster Manager's Kit: Ten Steps to Operational Resumption and Continuity

Section A: DM Situational Safety Procedures

Fire

Explosion

Leaks/floods

Bomb threat

White powder incident / biochemical threat

Intruder / protester / threatening behaviour

High winds/snowstorm

Toxic spill/gas leak

Power outage / brownout

General precautions

Section B: Disaster Recognition and Declaration Procedures / Record of Events

Step One: Recognition of Events

Step Two: Information Gathering

Step Three: Decision to Declare a Disaster

Section C: Damage Assessment Checklists

Section D: Strategic Alliances

Section E: Emergency Communications Procedures

Other communications disruptions

Section F: Emergency Transportation Plan

Table of contents

Section G: Normalization Program

Disaster Manager's Residential Emergency Procedures.

Fire/explosion.

Notes:

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

ISBN:

9781843347309

184334730X

9781780633961

1780633963

OCLC:

903403598