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Touch : five factors to growing and leading a human organization / Tod Maffin, Mark Blevis.
- Format:
- Book
- Author/Creator:
- Maffin, Tod, author.
- Blevis, Mark, author.
- Language:
- English
- Subjects (All):
- Information resources management.
- Industrial relations--Effect of technological innovations on.
- Industrial relations.
- Management information systems.
- Electronic commerce.
- Physical Description:
- 1 online resource (337 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Toronto : Dundurn Press, [2014]
- Language Note:
- English
- Summary:
- For better or worse, digital business has fundamentally changed how organizations hire, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect more effectively, we have lost the humanity - that critical person-to-person connection. This book will show you how to restore that connection.
- Contents:
- 1 A Letter to You From Us
- 2 The Five Factors
- 3 Touch Assessment
- 4 Leadership
- 5 Communications
- 6 Customer Service
- 7 Marketing
- 8 Web/Social
- 5 Human Resources
- 10 Legal
- 11 Another Letter to You From Us.
- Notes:
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 9781459728769
- 1459728769
- 9781459728752
- 1459728750
- OCLC:
- 895193239
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