The versatility factor / John R. Myers, Henning Pfaffhausen, PH. D.

Format:

• Book

Author/Creator:

• Myers, John R., author.
• Pfaffhausen, Henning, author.

Language:

English

Subjects (All):

• Interpersonal communication.
• Communication.
• Interpersonal relations.
• Success--Psychological aspects.
• Self-actualization (Psychology).
• Business communication.

Physical Description:

1 online resource (x, 492 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Des Moines, Iowa : Book Press Publishing, [2016]

Summary:

"How effective are you in dealing with clients, your manager, your colleagues? Do you build rapport with some people easier than others? Are there some people with whom you just can't connect? The Versatility Factor reveals the secret - but very achievable - keys to success in working effectively with anyone. Dozens of research studies have shown that Versatility - the ability to build effective relationships - is what truly separates high performers from average performers. More than intellect, education or job experience, Versatility is the key to high-performing relationships and business success. In The Versatility Factor, organizational performance experts John R. Myers and Henning Pfaffhausen describe practical strategies for achieving personal and organizational excellence. By developing these skills, you will learn why treating others the way you like to be treated results in failure, how to quickly build rapport with anyone, the best way to manage or participate in a team, techniques for building outstanding customer relationships, how to successfully bridge your personal and professional lives. Based on decades of performance research and filled with practical advice, The Versatility Factor is a must-read for everyone whose success is dependent on working with others."-- Amazon.com.

Contents:

• Cover
• Copyright
• Dedication
• Contents
• Preface
• 1. Introduction
• 1.1 Behavior vs. Personality
• 1.2 Observable Behavior
• 1.3 Predicting Human Behavior
• 2. The SOCIAL STYLE Model
• 2.1 Assertiveness
• 2.2 Responsiveness
• 2.3 SOCIAL STYLEs
• 2.4 Toxic Relationships
• 2.5 Versatility
• 2.6 Reliability &
• Validity
• 3. SOCIAL STYLEs and Versatility at Work
• 3.1 Driving Style
• 3.2 Expressive Style
• 3.3 Amiable Style
• 3.4 Analytical Style
• 3.5 SOCIAL STYLE Identification
• 3.6 Job Function, Industry and Gender
• 4. Leading with the Versatility Factor
• 4.1 Managerial Preferences
• 4.2 Delegating Tasks
• 4.3 Changing Directions
• 4.4 Managing Conflicts
• 4.5 Motivating People
• 4.6 Providing Feedback
• 5. The Versatility Factor in Customer Relationships
• 5.1 Building Customer Relationships
• 5.2 Conducting Sales Calls
• 5.3 Asking Productive Questions
• 5.4 Recognizing Customer Attitudes
• 5.5 Gaining Customer Commitment
• 5.6 Negotiating Agreements
• 5.7 Selling to Purchasing Committees
• 6. The Versatility Factor in Teams
• 6.1 Teaming Preferences
• 6.2 Building Relationships
• 6.3 Welcoming Team Members
• 6.4 Aligning the Team
• 6.5 Roles &
• Responsibilities
• 6.6 Team Meetings
• 6.7 Decision-Making
• 6.8 Motivation &
• Engagement
• 6.9 Changing Team Direction
• 6.10 Virtual Teams
• 6.11 International Teams
• 7. The Versatility Factor in a Broader World of Relationships
• 7.1 SOCIAL STYLE and Versatility at Home
• 7.2 SOCIAL STYLEs in the Family
• 7.3 Do Opposites Attract?
• 7.4 Social Media
• 8. Final Thoughts
• N Chapter Notes
• R References &
• Suggested Readings
• A Appendix
• Appendix A: Multi-Rater SOCIAL STYLE &
• Enhanced Versatility Profile
• Appendix B: SOCIAL STYLE and Versatility by Job Function.
• Appendix C: SOCIAL STYLE and Versatility by Industry.

Notes:

• Includes bibliographical references (pages 328-391).
• Description based on print version record.

ISBN:

• 9780996761635
• 0996761632
• 9780996761628
• 0996761624

OCLC:

1001372343