Getting through to people / Jesse S. Nirenberg.

Format:

Book

Author/Creator:

Nirenberg, Jesse S., author.

Language:

English

Subjects (All):

Communication.

Persuasion (Psychology).

Physical Description:

1 online resource (160 pages)

Place of Publication:

[Place of publication not identified] : Picker Partners Publishing, [2015]

Summary:

If you think you can't reach all the people all the time - think again! Now you can persuade even the most stubborn or hostile audience to see your point of view with these proven techniques from Dr. Jesse S. Nirenberg. Through dozens of anecdotes, you'll learn how to control conversations with emotional people, how to hold other people's attention, and how to decode what people are really trying to tell you. And you'll discover how to reach the most shy and private people and make them want to open up to you. Getting Through to People invites you to join the over 300, 000 people using these powerful methods to break through the mental barriers that obstruct true person-to-person communication, and enhance your personal and business success.-Audio ed.

Contents:

Intro

TABLE OF CONTENTS

Dedication

1 - The Problem of Getting Through to People

Five Human Characteristics That Work Against A Meeting Of Minds

Three Signs of Wandering Attention

You Can Overcome Communication Blocks

2 - Encouraging Cooperativeness

Emotions Are Interwoven With Ideas In Conversation

Courtesy Encourages Communication

Three Ways Of Encouraging Responsiveness

3 - Drawing Out People's Thoughts

Drawing Out Information Requires The Making of Demands

Make the Giving of Information Enjoyable to the Other Person

Begin with Questions That Are Easy to Answer

Structuring Questions

Techniques for Drawing Out Information

Four Ways of Asking Unstructured Questions

4 - Dealing with People's Emotions

Emotions Move Us Toward Self-Expression

Emotional Reactions Depend on What's Happening Within the Individual

Emotions Are Displaceable

Why Logic Won't Dispel Unwanted Emotions

How to Deal with People's Emotions

5 - Listening Between the Lines of Conversation

Explicit and Implicit Messages

Expressing Unacceptable Desires

Implicit Communicating In The Five Major Interpersonal Operations

Practice Listening Between the Lines

6 - Giving and Getting Feedback of Thinking

The Same Words Stimulate Different Mental Images

Words Convey Only Parts Of Mental Images

Feed Back To Separate Observation From Interpretation

As the Conversation Proceeds Compare Your Mental Image With The Other Person's

Feed Back Your Interpretation Rather Than The Other Person's Words

Feeding Back To Give Insight

Feeding Back To Influence

Keep These Ideas In Mind

7 - Holding People's Attention

Don't Take More Time Than A Subject Is Worth

Stick To The Point

Irrelevancy Is Caused By Personality Needs

Keep Your Speeches Short

Obviousness Causes Tuning Out.

Bring In Fresh Information

When Repeating Give More Information

Use Concrete Words

Practice These Methods For Holding Attention

8 - Activating Thinking

There Are No Right Words

The Three Levels Of Listening

Your Listener Won't Want To Bother Thinking

After Presenting Ideas You Have To Stimulate The Other Person To Think

Stimulate Thinking By Asking Questions

To Change a Person's Mind, You Must Make Him Discard His Idea And Try Yours

Get the Other Person to Talk About Your Ideas

Your Questions Should Have A Purpose

Asking Questions Is a Way Of Holding The Initiative

Make Questioning a Habit

9 - Dealing with Resistance

Opposition is a Sign of Involvement

When Agreement Is Given Without Thought Press For A Commitment To Action

Inner Conflict Can Intensify Opposition

When Opposition Is Vehement, Become Neutral

Rational And Irrational Opposition

Signs Of Irrational Opposition

Five Signs Of Irrational Opposition

Handling Irrational Opposition

Three Ways Of Dealing With Irrational Opposition

The Key Points In Dealing With Opposition

10 - Measuring the Value of An Idea

Our Words Describe Our Reactions Rather Than The Objective Reality

Five Ways Of Keeping Your Thinking Straight

11 - Giving and Taking in Conversation

The Flow of Giving and Taking

Giving Through Talking

Giving Through Listening

Taking Through Talking

Taking Through Listening

Share The Talking Time

Giving And Taking Are Habits Characteristic Of The Individual

Giving Is Necessary To Communicate Persuasively

12 - Getting Through to Groups

Six Obstacles To Getting Ideas Through To Groups

Three Techniques For Getting Your Ideas Through To Groups

Three Ways To Provide For Feedback

Three ways to encourage questions from the group

Allow For A Certain Amount Of Irrelevancy.

Repeat As You Go Along And Summarize At the End

13 - Persuading

Persuading Means Implanting A New Way of Reacting

Much of Purposeful Conversation Is Persuasion

Four Rules For Persuading

Giving Unsolicited Advice

Giving Reassurance

Key Points In Persuading.

Notes:

Description based on print version record.

ISBN:

9781786252104

1786252104

OCLC:

975225353