Reimagining the human service relationship / Jaber F. Gubrium, Tone Alm Andreassen, Per Koren Solvang, editors ; cover design, Lisa Hamm.

Format:

Book

Contributor:

Gubrium, Jaber F., editor.

Andreassen, Tone Alm, editor.

Solvang, Per, editor.

Hamm, Lisa, book designer.

Language:

English

Subjects (All):

Human services.

Physician and patient.

Interpersonal relations.

Physical Description:

1 online resource (368 p.)

Place of Publication:

New York : Columbia University Press, 2016.

Language Note:

English

Summary:

The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers.Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.

Contents:

Frontmatter

Contents

Preface

Acknowledgments

1. From the Iron Cage to Everyday Life

2. Professional Intervention from a Service User Perspective

3. Expertise and Ambivalence in User- Focused Human Ser vice Work

4. Flipping the Script

5. Service Users’ Negotiated Identity in a Social Enterprise and the Opportunity for Reflection in Action

6. Between Control and Surrender in Terminal Illness

7. New Relations Between “Professionals” and Disabled Service Users

8. The Use of Elder-Clowning to Foster Relational Citizenship in Dementia Care

9. Managing the Complexity of Family Contact in Child Welfare

10. Risk, Trust, and the Complex Sentiments of Enacting Care

11. “Civil Disobedience” and Conflicting Rationalities in Elderly Care

12. Mental Health Self- Knowledge: Crossing Borders with Recovery Colleges and Tojisha Kenkyu

13. Tension and Balance in Teaching “The Patient Perspective” to Mental Health Professionals

14. Reimagining the Doctor– Patient Relationship

15. Who’s Who and Who Cares? Personal and Professional Identities in Welfare Services

16. Border Work: Negotiating Shifting Regimes of Power

Contributors

Index

Notes:

Description based upon print version of record.

Includes bibliographical references at the end of each chapters and index.

Description based on print version record.

ISBN:

9780231541787

0231541783

OCLC:

951712095