Get along, get it done, get ahead : interpersonal communication in the diverse workplace / Geraldine E. Hynes.

Format:

Book

Author/Creator:

Hynes, Geraldine E., author.

Series:

Corporate communication collection,. 2156-8170

Corporate communication collection, 2156-8170

Language:

English

Subjects (All):

Communication in management.

Intercultural communication.

Physical Description:

1 online resource (196 p.)

Edition:

First edition.

Place of Publication:

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.

Language Note:

English

System Details:

Mode of access: World Wide Web.

System requirements: Adobe Acrobat reader.

Summary:

This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a section on how to develop employees' communication competencies through formal training.

Contents:

Part 1. Communication cornerstones

1. Diversity appreciation

2. Cultural competence

3. The sequence for success

Part 2. Get along

4. Strategies for finding out what's going on

5. Strategies for strengthening work relationships

Part 3. Get it done

6. Strategies for communicating job expectations

7. Strategies for giving corrective feedback

8. Strategies for managing conflict

9. Strategies for detecting deception

Part 4. Get ahead

10. Trends in the global work environment

11. Strategies for thriving in tomorrow's global workplace

Appendix 1. Managerial communication competencies survey

Appendix 2. Presentation rubric listener feedback about presentation

Appendix 3. Work plan template

Bibliography

Index.

Notes:

Description based upon print version of record.

Includes bibliographical references (pages 169-174) and index.

Title from PDF title page (viewed on June 6, 2015).

OCLC:

910848726