Business process change : a business process management guide for managers and process professionals / Paul Harmon ; foreword by Tom Davenport ; acquiring editor Andrea Dierna ; designer Russell Purdy.

Format:

Book

Author/Creator:

Harmon, Paul, 1942- author.

Davenport, Tom, author.

Contributor:

Dierna, Andrea, editor.

Purdy, Russell, designer.

Series:

The MK/OMG Press

Language:

English

Physical Description:

1 online resource (520 p.)

Edition:

3rd edition.

Place of Publication:

Waltham, Massachusetts : Elsevier, 2014.

System Details:

text file

Summary:

"Business Process Change provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach." Publisher.

Contents:

Front Cover

BUSINESS PROCESS CHANGE

FEATURES

ABOUT THE AUTHOR

PRAISE FOR BUSINESS PROCESS CHANGE

Business Process Change: A BUSINESS PROCESS MANAGEMENT GUIDE FOR MANAGERS AND PROCESS PROFESSIONALS

Copyright

Dedication

CONTENTS

FOREWORD

PREFACE TO THE THIRD EDITION

Introduction

LEVELS OF CONCERNS

BUSINESS PROCESS CHANGE AND MANAGEMENT

THE EVOLUTION OF AN ORGANIZATION'S UNDERSTANDING OF PROCESS

THE VARIETY OF OPTIONS

THE VARIETY OF SOLUTIONS

HOW THIS BOOK IS ORGANIZED

NOTES AND REFERENCES

Chapter One - Business Process Change

ORGANIZATIONS AS SYSTEMS

SYSTEMS AND VALUE CHAINS

THE SIX SIGMA MOVEMENT

BUSINESS PROCESS CHANGE IN THE 1990S

LEAN AND THE TOYOTA PRODUCTION SYSTEM

OTHER PROCESS CHANGE WORK IN THE 1990S

A QUICK SUMMARY

BUSINESS PROCESS CHANGE IN THE NEW MILLENNIUM

WHAT DRIVES BUSINESS PROCESS CHANGE?

Part I - Organization-Wide Concerns

Chapter Two - Strategy, Value Chains, Business Initiatives, and Competitive Advantage

DEFINING A STRATEGY

PORTER'S MODEL OF COMPETITION

INDUSTRIES, PRODUCTS, AND VALUE PROPOSITIONS

STRATEGIES FOR COMPETING

PORTER'S THEORY OF COMPETITIVE ADVANTAGE

PORTER'S STRATEGIC THEMES

TREACY AND WIERSEMA'S POSITIONING STRATEGIES

THE BALANCED SCORECARD APPROACH TO STRATEGY

BUSINESS MODELS

BUSINESS INITIATIVES

SUMMARY

Chapter Three - Understanding Your Organization

A COMPREHENSIVE BUSINESS PROCESS METHOD

STRATEGY AND ENTERPRISE BPM

UNDERSTAND THE ENTERPRISE

THE TRADITIONAL VIEW OF AN ORGANIZATION'S STRUCTURE

A CASE STUDY OF ORGANIZATION TRANSFORMATION

THE SYSTEMS VIEW OF AN ORGANIZATION

MODELS AND DIAGRAMS

ORGANIZATION DIAGRAMS

ORGANIZATIONS AND VALUE CHAINS

SYSTEMS AND PROCESSES

NOTES AND REFERENCES.

Chapter Four - Business Architecture

THE SUPPLY CHAIN COUNCIL'S SCOR FRAMEWORK

BUSINESS ARCHITECTURE: THE IT APPROACH

BUSINESS PROCESS ARCHITECTURE

DEFINING AN ARCHITECTURE USING A FRAMEWORK

DEVELOPING A SUPPLY CHAIN ARCHITECTURE WITH SCOR

THE EXTENSION OF SCOR

ANOTHER APPROACH

Chapter Five - Measuring Process Performance

KEY MEASUREMENT TERMS

DEVELOPING A COMPREHENSIVE MEASUREMENT SYSTEM

BALANCED SCORECARD AND PROCESS MEASURES

ALIGNING PROCESS MEASURES

DERIVING MEASURES FROM BUSINESS PROCESS FRAMEWORKS

PUTTING IT ALL TOGETHER

COMPLETING THE BUSINESS PROCESS ARCHITECTURE WORKSHEET

Chapter Six - Process Management

THE PROCESS PERSPECTIVE

WHAT IS MANAGEMENT?

MATRIX MANAGEMENT

THE MANAGEMENT OF OUTSOURCED PROCESSES

VALUE CHAINS AND PROCESS STANDARDIZATION

MANAGEMENT PROCESSES

DOCUMENTING MANAGEMENT PROCESSES IN AN ARCHITECTURE

Chapter Seven - An Executive Level BPM Group

WHAT DOES A BPM GROUP DO?

CREATE AND MAINTAIN THE ENTERPRISE BUSINESS PROCESS ARCHITECTURE

IDENTIFY, PRIORITIZE, AND SCOPE BUSINESS PROCESS CHANGE PROJECTS

HELP CREATE, MAINTAIN, AND MANAGE THE PROCESS PERFORMANCE SYSTEM

HELP CREATE AND SUPPORT THE PROCESS MANAGER SYSTEM

RECRUIT, TRAIN AND MANAGE BUSINESS PROCESS CHANGE PROFESSIONALS

MANAGE RISK/COMPLIANCE REPORTING AND DOCUMENTATION

A CASE STUDY: BOEING'S GMS DIVISION

THE BPM GROUP

Part II - Process Level Concerns

Chapter Eight - Understanding and Scoping Process Problems

WHAT IS A PROCESS?

PROCESS LEVELS AND LEVELS OF ANALYSIS

SIMPLE AND COMPLEX PROCESSES

BUSINESS PROCESS PROBLEMS.

THE INITIAL CUT: WHAT IS THE PROCESS?

REFINING AN INITIAL PROCESS DESCRIPTION

CREATING A BUSINESS CASE FOR A PROCESS CHANGE PROJECT

Chapter Nine - Modeling Business Processes

PROCESS FLOW PROBLEMS

DAY-TO-DAY MANAGEMENT PROBLEMS

PROCESS FLOW DIAGRAMS

FLOW DIAGRAMMING BASICS

MORE PROCESS NOTATION

AS-IS, COULD-BE, AND TO-BE PROCESS DIAGRAMS

CASE MANAGEMENT

Chapter Ten - Human Performance Analysis, Automation, and Decision Management

ANALYZING A SPECIFIC ACTIVITY

ANALYZING HUMAN PERFORMANCE

MANAGING THE PERFORMANCE OF ACTIVITIES

AUTOMATING THE ENTER EXPENSE REPORTS ACTIVITY

EMPOWERING EMPLOYEES

ANALYZING A COMPLETELY AUTOMATED ACTIVITY

DECISION MANAGEMENT

KNOWLEDGE WORKERS, COGNITIVE MAPS, AND DECISION MANAGEMENT

Chapter Eleven - Managing and Measuring a Specific Business Process

REPRESENTING MANAGEMENT PROCESSES

THE MANAGEMENT PROCESS

PLAN WORK

ORGANIZE WORK

COMMUNICATE

CONTROL WORK

EVALUATING THE PERFORMANCE OF THE PROCESS MANAGER

CONTINUOUS MEASUREMENT AND IMPROVEMENT

MANAGEMENT REDESIGN AT CHEVRON

Chapter Twelve - Incremental Improvement with Lean and Six Sigma

SIX SIGMA

THE SIX SIGMA CONCEPT

THE SIX SIGMA APPROACH TO PROCESS IMPROVEMENT

PHASES IN A SIX SIGMA IMPROVEMENT PROJECT

LEAN

Chapter Thirteen - The BPTrends Process: Redesign Methodology

WHY HAVE A METHODOLOGY?

HOW DOES IT ALL BEGIN?

WHAT HAPPENS?

WHO MAKES IT ALL HAPPEN?

PHASE 1: UNDERSTANDING THE PROJECT

PHASE 2: ANALYZE BUSINESS PROCESS

PHASE 3: REDESIGN BUSINESS PROCESS

PHASE 4: IMPLEMENT REDESIGNED PROCESS

PHASE 5: ROLL OUT THE REDESIGNED PROCESS

Chapter Fourteen - The Rental Cars-R-Us Case Study

RENTAL CARS-R-US

PHASE 1: UNDERSTAND THE PROJECT

PHASE 2: ANALYZE THE BUSINESS PROCESS

PHASE 3: REDESIGNING THE RENTAL PROCESS

PHASE 4: IMPLEMENT THE REDESIGNED BUSINESS PROCESS

PHASE 5: ROLL OUT THE NEW RENTAL PROCESS

Part III - Implementation Level Concerns

Chapter Fifteen - Software Tools for Business Process Analysis and Design

WHY USE BUSINESS PROCESS SOFTWARE?

THE VARIETY OF BUSINESS PROCESS TOOLS

A PROFESSIONAL BP MODELING TOOL

Chapter Sixteen - Business Process Management Suites

PROCESS DIAGRAMS AND BPMS ENGINES

WHAT FEATURES MIGHT A BPM SUITE INCLUDE?

BPMS AND BAM

BPMS, SOA, AND THE CLOUD

CHOOSING A BPMS PRODUCT

THE CURRENT BPMS MARKET

SOME LEADING BPMS VENDORS

MARKET TRENDS

PROCESS MODELING TOOLS VS BPMS SUITES

CREATING A BPMS APPLICATION

Chapter Seventeen - ERP-Driven Redesign

PROCESSES, PACKAGES, AND BEST PRACTICES

A CLOSER LOOK AT SAP

IMPLEMENTING AN ERP-DRIVEN DESIGN

CASE STUDY: NESTLÉ USA INSTALLS SAP

USING BPMS TO IMPROVE ERP INSTALLATIONS

ENTERPRISE RESOURCE PLANNING AND BUSINESS PROCESS MANAGEMENT SUITE

ERP VS BPMS APPLICATIONS

Chapter Eighteen - The Future of Business Process Management

Appendix 1 - Business Problem Analysis Checklist

OUTPUT PROBLEMS

INPUT PROBLEMS

GUIDE PROBLEMS

ENABLER PROBLEMS

PROCESS ACTIVITY AND FLOW PROBLEMS

PROBLEMS WITH THE MANAGEMENT OF A PROCESS

Appendix 2 - Core Business Process Modeling Notation

AN OVERVIEW OF A BPMN DIAGRAM USED FOR BUSINESS PROCESS ANALYSIS AND REDESIGN

AN ACTIVITY

AN EVENT

A GATEWAY

A SEQUENCE FLOW

A MESSAGE FLOW

A DATA OBJECT

AN ASSOCIATION

A POOL WITH SWIMLANES.

A FEW EXTENSIONS OF THE ACTIVITY RECTANGLE

A FEW EXTENSIONS OF THE EVENT CIRCLE

INITIAL OR START EVENT

INTERMEDIATE EVENT

TERMINAL OR END EVENT

A FEW EXTENSIONS OF THE GATEWAY DIAMOND

SOME OTHER NOTATIONS THAT WE OCCASIONALLY USE

BPTRENDS SPECIAL NOTATION

Appendix 3 - Business Process Standards

ORGANIZATION LEVEL BUSINESS PROCESS STANDARDS

PROCESS LEVEL BUSINESS PROCESS STANDARDS

BUSINESS PROCESS STANDARDS FOR IMPLEMENTATION

THE FUTURE OF STANDARDS

INDEX.

Notes:

Description based upon print version of record.

Includes bibliographical references at the end of each chapters and index.

Description based on print version record.

Access may be restricted to Council staff or users at subscribing institutions. https://consilium-europa.libguides.com/Termsandconditionsofuseforelectronicresources

ISBN:

9780128005224

012800522X

OCLC:

893689123