The shift : how seeing people as people changes everything / Kimberly White.

Format:

Book

Author/Creator:

White, Kimberly, 1980- author.

Contributor:

Anne and Joseph Trachtman Memorial Book Fund.

Language:

English

Subjects (All):

Self-actualization (Psychology).

Older people--Care.

Older people.

Attitude (Psychology).

Interpersonal relations.

Physical Description:

xvi, 219 pages ; 22 cm

Edition:

First edition.

Place of Publication:

Oakland, CA : Berrett-Koehler Publishers, Inc., [2018]

Summary:

"A vivid depiction and real-world example of the personal and institutional impact of the Arbinger Institute's transformative ideas (Leadership and Self-Deception; 1.4 million copies sold) within a healthcare organization--The HG nursing homes. In general, nursing homes are scorned healthcare institutions--but it was in these transformed HG homes that Kimberly White discovered a new way of "seeing" people and underwent her own personal transformation. Both HG and White shifted their perspective and mindset based on their adoption of The Arbinger Institute's basic principles. Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too"-- Provided by publisher.

"Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too"-- Provided by publisher.

Contents:

Foreword by The Arbinger Institute

Preface

The shift and why it matters

Missing the gorilla: why we see people as objects

Soft like a brick: the power of seeing people as people

If you can do it here, you can do it anywhere

The paradise delusion: what the shift isn't

The first key: pay attention

How to use the first key: toil with them

The second key: look through their eyes

How to use the second key: the thirty-day rule

The third key: realize I'm the problem

How to use the third key: when you're still a jerk

Staying shifted: why behavioral rules won't help us

What's the right thing to do? Using the shift when things are tough

The poop chapter: astonishing things transformed by the shift

Part of the solution: how the shift solves disagreements

Welcome to the new world

About the author.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Anne and Joseph Trachtman Memorial Book Fund.

ISBN:

9781523094882

1523094885

OCLC:

1003207030