Making better decisions using systems thinking : how to stop firefighting, deal with root causes and deliver permanent solutions / Jaap Schaveling, Bill Bryan.

Format:

Book

Author/Creator:

Schaveling, J. (Jaap), author.

Bryan, Bill, author.

Language:

English

Subjects (All):

System theory.

System analysis.

Decision making--Mathematical models.

Decision making.

Physical Description:

xv, 173 pages : illustrations ; 25 cm

Place of Publication:

Cham : Palgrave Macmillan, 2018.

Summary:

This book shows how to understand systems in order to make smarter decisions. It offers managers intervention techniques that enable them to solve the core problem instead of wasting time constantly fighting the symptoms. The most obvious part of any problem is the pain it causes. The desire to end the pain and find a solution, any solution, which will make it go away now is usually so great that it blinds managers to the underlying systemic cause of the problem. The result is that we "solve" the problem today and then it comes back again tomorrow or next week, again and again. We are only addressing the symptoms but never understanding the cause - like picking the flower heads off weeds but not digging them out at the roots. Schaveling and Bryan offer the insights and tools managers and leaders need to achieve a longer term and more effective approach by stepping back and analyzing the system as a whole. And at the heart of any system are human beings - notoriously short-term and pain-averse creatures who will behave in whatever way minimizes pain today even at the expense of pain tomorrow. They show how to detect the behavior patterns that have become ingrained in the organisation and which underlie complex situations so that root causes of problems can be identified. Once the system responsible for the problem is understood smarter decisions can be made to devise interventions that solve the core problem instead of wasting energy fighting the symptoms.

Contents:

Making better decisions using Systems Thinking

What is systems thinking

The evolutionary heritage

Good management: Dealing wisely with dilemmas

A systemic view of organisations

Impatient managers create chaos

The Value Creation Model

The value creation model in action

What has been done when the work is done?

Driving forces that generate and sustain patterns

Two driving forces in depth: Mental models and Team learning

Looking under the surface of the lily pond

Pitfalls of short time horizon

Pitfalls of not looking far enough around you

Pitfalls of fear of facing reality

Pitfall of a combination of short time horizon and not looking far enough around you

Pitfall of a combination of short time horizon, not looking far enough around you and fear of facing reality

Adaptive leadership

Systemic Pitfalls in Cooperation; The pitfalls from a bird's eye view

Annexe: Language of systems thinking.

Notes:

Includes bibliographical references (pages 169-170) and index.

ISBN:

9783319638799

3319638793

OCLC:

1013975203

Publisher Number:

99975414286