Outsourcing IT : the legal aspects : planning, contracting, managing and the law / by Rachel Burnett.

Format:

Book

Author/Creator:

Burnett, Rachel.

Language:

English

Subjects (All):

Computer contracts--Great Britain.

Computer contracts.

Contracting out--Great Britain.

Contracting out.

Information technology--Great Britain.

Information technology.

Physical Description:

1 online resource (255 p.)

Edition:

2nd ed.

Place of Publication:

Aldershot, Hants, England ; Burlington, VT, USA : Gower, 2009.

Language Note:

English

Summary:

Whether you are a supplier or a customer, it is vital to have a properly negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT: Planning, Contracting, Managing and the Law is the perfect place to start.

Contents:

Cover; Contents; Foreword to the Second Edition; Foreword to the First Edition; Preface to the Second Edition; Introduction; 1 Contract Planning, Structuring and Negotiating; 2 Selecting a Supplier; 3 Public Procurement; 4 Services and Service Level Agreements; 5 Business Assets: Premises and Equipment; 6 Human Resources; 7 Software; 8 Costs and Charges; 9 Management Liaison and Review; 10 Allowing for Change; 11 Confidentiality, Data Protection and Security; 12 Contract Duration, Termination and Transition Management; 13 Redressing Fault and Failure; 14 Offshore Outsourcing; 15 Conclusion

Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

1-315-59927-9

1-317-08452-7

1-317-08451-9

1-282-05440-6

9786612054402

0-7546-9415-1

9781315599274

OCLC:

320969651