Demystifying communications risk : a guide to revenue risk management in the communications sector / Mark Johnson.

Format:

Book

Author/Creator:

Johnson, Mark, 1959-

Language:

English

Subjects (All):

Digital communications.

Risk management.

Physical Description:

1 online resource (271 p.)

Edition:

1st ed.

Place of Publication:

Burlington, Vt. : Gower, c2012.

Language Note:

English

Summary:

Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk from fraudsters, hackers and accidental revenue leakage. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology.Mark Johnson's practical guide, Demystifying Communications Risk, provides managers with an understanding of the nature and implications of the risks they fac

Contents:

Communications fraud control

Revenue assurance

Managing communications revenue risks

Managing insider fraud : Nick Mann

Money laundering & corruption

ICT and cyber security risks in telecoms

Other risk management considerations

Other strategic risks

Conclusion.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on publisher supplied metadata and other sources.

ISBN:

1-315-57649-X

1-317-15286-7

1-317-15285-9

1-283-57238-9

9786613884831

1-4094-2942-3

9781315576497

OCLC:

809043364