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Serviceology for Services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings / edited by Yoshinori Hara, Dimitris Karagiannis.
SpringerLink Books Lecture Notes In Computer Science (LNCS) (1997-2024) Available online
View online- Format:
- Book
- Series:
- Computer Science (Springer-11645)
- LNCS sublibrary. Programming and software engineering ; SL 2, 10371.
- Programming and Software Engineering ; 10371
- Language:
- English
- Subjects (All):
- Software engineering.
- Application software.
- Management information systems.
- Computer science.
- Information technology.
- Business--Data processing.
- Business.
- Computer networks.
- Information storage and retrieval.
- Software Engineering.
- Information Systems Applications (incl. Internet).
- Management of Computing and Information Systems.
- IT in Business.
- Computer Communication Networks.
- Information Storage and Retrieval.
- Local Subjects:
- Software Engineering.
- Information Systems Applications (incl. Internet).
- Management of Computing and Information Systems.
- IT in Business.
- Computer Communication Networks.
- Information Storage and Retrieval.
- Physical Description:
- 1 online resource (XV, 237 pages) : 87 illustrations.
- Edition:
- First edition 2017.
- Contained In:
- Springer eBooks
- Place of Publication:
- Cham : Springer International Publishing : Imprint: Springer, 2017.
- System Details:
- text file PDF
- Summary:
- This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
- Contents:
- Human-centered service
- Customer satisfaction
- Service innovation and marketing
- Service design.
- Other Format:
- Printed edition:
- ISBN:
- 978-3-319-61240-9
- 9783319612409
- Access Restriction:
- Restricted for use by site license.
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