Employee experience : a capstone guide to peak performance / Sue Tetzlaff and Jane McLeod.

Format:

Book

Author/Creator:

Tetzlaff, Sue, author.

McLeod, Jane (Jane Anne), 1961- author.

Language:

English

Subjects (All):

Career development.

Physical Description:

1 online resource (214 pages)

Edition:

1st ed.

Place of Publication:

Minneapolis, Minnesota : North Loop Books, 2016.

Summary:

The Employee Experience: A Capstone Guide to Peak Performance is a book about people-celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership-putting customers second and your employees first.In our work over the past decade, we've uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results-this book is filled with real stories and real solutions that can help.

Contents:

Cover Page

Foreword by Michael Henry Cohen

Introduction

Solution One: Purposeful Rounding

Solution Two: Direct Dialogue: Performance Feedback Conversations

Solution Three: Recognition, Celebration, and Appreciation

Solution Four: Hire Tough, Manage Easy

Solution Five: Leading a Multigenerational Workforce

Solution Six: The Employee Experience Team

Solution Seven: Transparent Communication

Solution Eight: Behavior Standards

Solution Nine: Leader and Employee Development

Solution Ten: Surveying and Improving the Employee Experience

Solution Eleven: Resiliency

Solution Twelve: Review, Readjust, Refresh, Reconnect, and Re-Inspire

Appendix 1: The Framework for Achieving Great Results

Appendix 2: The Capstone Team Structure

Appendix 3: Sample Stoplight Report

Appendix 4: Sample Hiring Decision Matrix

Appendix 5: Sample First Days' Checklist

Appendix 6: Sample Employee Experience Team Charter

Appendix 7: Sample Behavior Standards Recommitment Form

Appendix 8: Leadership Learning Needs Assessment

Appendix 9: Sample Learning Roadmap

Appendix 10: Sample Employee Survey Statements

Appendix 11: Employee Experience Survey Results Worksheet

Appendix 12: Sample Organization-Wide and/or Department-Specific Goals

References

Acknowledgments.

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed August 26, 2016).

ISBN:

9781635051179

1635051177

OCLC:

954540532