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Getting started in service design : a how-to-do-it manual for librarians / Joe J. Marquez and Annie Downey.
- Format:
- Book
- Author/Creator:
- Marquez, Joe J., 1970- author.
- Downey, Annie, 1974- author.
- Language:
- English
- Subjects (All):
- Public services (Libraries).
- Public services (Libraries)--Evaluation.
- Library planning.
- Physical Description:
- xi, 107 pages : illustrations, forms ; 28 cm
- Place of Publication:
- Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017.
- Language Note:
- Text in English.
- Summary:
- Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report.
- Contents:
- About service design
- Getting started with evaluating services
- Project planning
- Service design tools
- Analysis and synthesis.
- Notes:
- "A workbook that supplements, Library Service Design : A LITA Guide, by Joe J. Marquez and Annie Downey."
- Includes bibliographical references (pages 103-107).
- ISBN:
- 9780838915646
- 0838915647
- OCLC:
- 985359538
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