What business really wants from IT : a collaborative guide for business directors and CIOs / Terry White.

Format:

Book

Author/Creator:

White, Terry, 1956-

Series:

Computer weekly professional series.

Computer weekly professional series

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Information resources management.

Physical Description:

1 online resource (195 p.)

Edition:

1st ed.

Place of Publication:

Amsterdam ; London : Elsevier Butterworth-Heinemann, 2004.

Language Note:

English

Summary:

Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to thr

Contents:

Front Cover; What Business Really Wants From IT; Copyright Page; Contents; Computer Weekly Professional Series; Preface: What do all these people do in IT?; 1. There is no 'F' in IT; Move over the librarians; Where's the 'F' in IT?; Never mind the ball, get on with the game; IT people are IT people; When good words go bad; Peddaling your bicycle faster won't make it into a car; 2. The three roles of IT in organizations; Introduction to the momentum line; Maintain business momentum; Improve business results; Provide aligned leadership; 3. The new business-IT agenda

Remind me again why we outsourced!Supply and demand; IT demand management - three roles; The three roles expanded; Everything filters through; The focus changes; If you're going to do something, try to have a reason for it; Real IT performance; 4. Managing technology to maintain business momentum - the first pillar of IT performance; Why manage IT (as against doing IT)?; IT availability and stability; Operations and efficiency; Management of IT services benefits; Asset management; Performance, measurement and reporting; Supporting business momentum; Activities of an MBM manager

5. Managing business results from an IT perspective - new rules, new challengesThe unique unused gifts that IT people bring to the organization; Developing the business case and accompanying benefits statement; Achieving the benefits promised in the benefits statement; Business measures; Process management; Information content; The real life cycle of systems; Portfolio management; Step changing business; 6. Information leadership in the informationage; The reluctant technologist; Interpreting the external inputs

Internal influence and leadership activities - translating inputs into meaning and action within the organizationThe hard stuff is easy, the soft stuff is hard; 7. A matter of survival - proving the benefits of IT; What happens to costs and benefits over time?; The benefits process; Keeping it simple; 8. Getting, keeping and using the cash - budgeting for IT; Back to the momentum of the business; Three types of IT activity mean three types of budget; 9. Measures of IT - some principles of measurement; Measures must be linked to objectives; Measures must be understandable to the business

Measures must be communicatedMeasures must result in something - they must have a reason to exist; Three IT roles equals three measurement frameworks; Measuring the performance of technology; Measuring improved business results brought about by the application of information technologies; Measuring IT leadership; Implementing measures; Communicating to the business; 10. New IT skills and people; New skills for the three roles; IT supply skills; Maintain business momentum (MBM) skills; Improve business results (IBR) skills; Information leadership (IL) skills

11. Applying the model - check your mindset at the door

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

1-136-34908-1

1-281-00330-1

9786611003302

0-08-047484-5

9780080474847

OCLC:

476042755